on 06-09-2021 11:27
Hi,
I had issues with my landline not accepting incoming calls, which has now been rectified.
However, caller ID and 1471 don't seem to be working now.
Can someone check this please?
Thanks
Answered! Go to Answer
on 06-09-2021 12:58
Thank you for providing me that information via PM.
I have taken a look over things and updated the switch, please could you try both and let me know if this has worked?
Kind regards,
Zak_M
on 06-09-2021 11:44
Good morning @Freckles_14.
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your landline.
Please could you let me know how your landline connected? Is it via the traditional wall socket or via the hub?
Kind regards,
Zak_M
on 06-09-2021 11:52
It's via the wall socket.
on 06-09-2021 12:01
Thanks for coming back to me.
I will pop you over a PM so that I can get some account information.
Kind regards,
Zak_M
on 06-09-2021 12:58
Thank you for providing me that information via PM.
I have taken a look over things and updated the switch, please could you try both and let me know if this has worked?
Kind regards,
Zak_M
on 06-09-2021 14:54
thanks Zak_M, both are working now.
on 07-09-2021 08:01
Fantastic,
Really glad that this has been resolved.
Kind regards,
Zak_M