Caller ID Not Showing

[phildee]

Hi there

My Caller ID is not displaying the incoming number anymore. It used to work but stopped since I put my SIM into my new phone, the ZTE Axon 30 5G

The phone is totally capable of displaying the ID and had done so in the past so it would appear that there is a problem at the Virgin end, so can someone investigate.

Thanks

Philip Doyle

[Gareth_L]

Hello phildee

Sorry to hear about this
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Gareth_L]

Hi phildee

I have removed Caller Id and re added it from here 

If you can turn the phone off and on again and see if that works please 

You may also need to try this 

Press GSM call settings. Press Additional settings. Press Caller ID. Press Show number to turn on caller identification.

Gareth_L

[phildee]

Hi There

Sorry, no luck!

Also, there isn't a GSM call settings option, but caller ID is enable

I hope you can help

Thanks

[Gareth_L]

When you receive a call Phildee, does it just display the number? 

Gareth_L

[phildee]

Hi

No, it says 'Unknown' for everyone who calls

Thanks

[Gareth_L]

Have you tried the Sim in another handset at all

Gareth_L

[phildee]

It came from another handset, no issues there

I'm heading to lunch now will pick this up when I'm back!

Thanks

[Gareth_L]

Thanks for replying 

It might be best to also contact the manufacturer of the handset 

If the caller ID was okay on the previous handset, then we can rule out the fault with the Sim 

Gareth_L

[phildee]

Ok will do

Thanks for your help