on 06-12-2019 10:37
Sorry if this is a repeat.
Caller Display on my PSTN landline stopped working in late August 2019.
Despite numerous calls to VM and the feature being deactivated and activated several times it is still not working. VM say it's the handset.
My Panasonic DECT is compatible with Caller display and used to display the number. I have even taken the handset to a friends house who is also a VM customer and tested it and it still works.
Where do I go from here? Any help appreciated please!
on 11-06-2020 10:37
I assume you mean the purple envelope at the top right of the page. Just done so nothing appears relevant. Is there another purple envelope?
on 11-06-2020 10:44
Hi kayjaydee47
Can you try that envelope again please
Gareth_L
on 11-06-2020 11:00
Sorry Gareth, 3 of the messages are from 2019 and the last is another welcome one not an answer to the problem
on 11-06-2020 11:10
That is very strange. I have just sent a private message again saying Test
Can you see if that arrives
Gareth_L
on 11-06-2020 11:22
Test received. However purple envelope not always available!
on 19-06-2020 20:12
Same issue. Caller ID stopped working in January, thought it was a handset issue, but I discounted that by testing on a family members line. Caller ID is a critical function for me, please resolve ASAP.
on 22-06-2020 16:55
Hey tjwbtn,
I can see that you have been in touch with the team today about this issue, have they been able to resolve this for you on your call?
Regards
Steven_L
on 07-07-2020 09:15
Well, this thread made for an interesting read...and ever-so-slightly depressing. And I simply no longer trust any comments made by either Customer Service or Technical Support at VirginMedia. So here is my sorry tale, in the vague hope someone from VirginMedia might care enough to actually resolve the issue.
The long and short is this:
So, in response to certain points:
And here's the other point: our phone stopped working entirely a couple of months ago. After lengthy debates with Customer Service, we eventually had an engineer visit. After checking everything in our house (all ok) he went to the big green box in the street and found the problem. Someone had unplugged our house and put our wire into a dead socket. So he plugged us back in, and we could make and receive calls.
Just no Caller Id.
If VirginMedia are actually watching this forum, please, please, please do something and re-enable Caller Id for our house.
Thanks. Rant over.
on 07-07-2020 09:53
Hi JabeSmith,
Welcome to our community and thanks for posting. Disappointing to hear that you have had several issues trying to get the caller ID back o your landline.
As you have been given several different scenario's I would like to take a look in to this further for you. I am going to pop ypu over a private message so we can take a look in to this for you.
Click on the purple envelope to accept the chat.
Kind regards Jodi
on 07-07-2020 10:40
Really pleased everything is back up and running for you JabeSmith.
Glad to be of help with getting this call feature back on your line. If you need any further assistance please come back to us through this channel.
Kind regards Jodi