on 06-12-2019 10:37
Sorry if this is a repeat.
Caller Display on my PSTN landline stopped working in late August 2019.
Despite numerous calls to VM and the feature being deactivated and activated several times it is still not working. VM say it's the handset.
My Panasonic DECT is compatible with Caller display and used to display the number. I have even taken the handset to a friends house who is also a VM customer and tested it and it still works.
Where do I go from here? Any help appreciated please!
on 03-03-2020 14:25
Hi Everyone,
It seems to be a widespread issue reading through the forum. My Caller ID has stopped working also on the 29.02.2020. I have contacted Virgin Media on a number of occasions and passed pillar to post with no resolution. Very frustrating, I'm sure my custom would be better appreciated with other providers...
I have also tested my handset with my neighbours Virgin media phone line which seems to work fine.
on 04-03-2020 17:42
Hi Sukhi,
Thanks for your post,
I have done some remote checks and can see that your caller id is active, we have removed and readded this can you please test to see if this has worked
Thanks,
Zoie
on 04-03-2020 19:43
Hi Zoie,
I have just just checked, the issues isn’t resolved unfortunately.
kind regards
Sukhi
on 04-03-2020 21:56
Hi Sukhi,
Thanks for popping back, it needs a technician then for it to be fixed.
I'll PM you now 🙂
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 04-03-2020 21:58
Hi Sukhi,
I've sent you a PM now with all the details 🙂
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 11-05-2020 15:59
I too have caller display not working, or 1471. This after the phone service was not working for three weeks. I have been passed from tec support to customer services back to tec support and now waiting yet again to talk to customer services.Pillar to post just dosent do justice to the run around.
Seems like a common problem that needs a visit to sort how can that be done any suggestions welcome
on 15-05-2020 12:46
Hi, I have been trying to get my Caller ID fixed for over 6 weeks now. Just had an engineer out who says my line is ok but it looks like virgin has taken that feature off my package for what reason I don't know. Virgin should warn people if an important feature like this is to be removed. I'm trying to get through again to see if it can be put back on.
on 15-05-2020 14:01
That was exactly the same position with us also our 1471 was no working. Took an engineer via this community about 45 minutes to solve both problems.
on 09-06-2020 20:51
Caller display is intermittent on my Virgin landline. Same number will display identity now and 2 hours later just incoming call. I have had a couple of discussions with C/S 151 before lock down ith no effect. I see that people are having problems as well so I would like to join in and try to get it fixed!
on 11-06-2020 09:34
Hello kayjaydee
Let me get your details so I can look into this for you.
Just check the purple envelope for another message please
Gareth_L