Caller Display Not Working.

[CLR-54]

Caller Display stopped working about 12 July 2021. Checked all connections and checked settings on home phone.

26 July 2021 contacted VM and spoke to 5 different people over 3 hours. Confirmed that Caller Display is in my contract. Eventually passed to Second Line Team, they said CD was set up and they switched it off and back on again. Still not working. Have since purchased a new BT Call Blocker phone and just set this up, CD still not working.

Please look at this problem for me and find a solution.

Many Thanks

[Lee_R]

Hi @CLR-54 thanks for posting and welcome to our community.

I am sorry to hear that your caller display is not working.  I would like to help you resolve this.  To enable me to do so, I am going to send you a private message.

Regards

Lee_R

[Lee_R]

Hi Colin, thanks for passing account security.

I have had a colleague update/refresh the settings on the switch.  This should have restored your caller display.  Would it be possible to test it?  Try calling from your own mobile?

Regards

Lee

[CLR-54]

Hi Lee,

Have just checked and the CD still does not work.

Colin

[Lee_R]

I am wondering if your call guard is impacting this, Colin?

I am going to check with some colleagues.

Regards

Lee

[CLR-54]

Caller Display Now Working.

Lee, whatever has been done has worked. CD is now working.

Many thanks for your help.

Colin.

[Robert_P]

Excellent news CLR-54 we're really pleased to hear Caller Display is now back working for you!!

If you need us again in the future, please don't hesitate to get in touch.

Rob