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Cable box open to the elements

falkirkbuddie
Joining in

Cable box is open to the elements. A ty wrap is loosely securing the box together although when it rains I get excessive interference on the house phone.
How do I get it secured or new box fitted

1 ACCEPTED SOLUTION

Accepted Solutions

Thanks for the update falkirkbuddie

Glad its all been resolved 

Sorry about the Technicians vanishing act 

It would hve been good to stay afterwards just to confirm the service is working 

Gareth_L

See where this Helpful Answer was posted

6 REPLIES 6

Gareth_L
Forum Team
Forum Team

Hello falkirkbuddie

Sorry to hear this 

We would need to arrange a service Technician to attend and replace the box and connections as they will have been open to the elements 

I will need to send you a private message to pass security though 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

 

when clicking the envelope it says there are no messages

Can you check again please falkirkbuddie

Gareth_L

Gareth_L
Forum Team
Forum Team

Hello falkirkbuddie

Hope your okay 

Just a quick message to see how the visit went over the weekend

Did the box get replaced?

Gareth_L

Hi the visit went well, box replaced by engineer. Came to the door to explain what was going to happen, the only thing that I would say was a negative was after he finished the job was leaving without saying goodbye so never really knew if he was going to do a test of the line or if he had completed the job

Thanks for the update falkirkbuddie

Glad its all been resolved 

Sorry about the Technicians vanishing act 

It would hve been good to stay afterwards just to confirm the service is working 

Gareth_L