on 18-01-2022 15:47
Cable box is open to the elements. A ty wrap is loosely securing the box together although when it rains I get excessive interference on the house phone.
How do I get it secured or new box fitted
Answered! Go to Answer
on 24-01-2022 15:49
Thanks for the update falkirkbuddie
Glad its all been resolved
Sorry about the Technicians vanishing act
It would hve been good to stay afterwards just to confirm the service is working
Gareth_L
on 18-01-2022 15:52
Hello falkirkbuddie
Sorry to hear this
We would need to arrange a service Technician to attend and replace the box and connections as they will have been open to the elements
I will need to send you a private message to pass security though
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 18-01-2022 16:04
when clicking the envelope it says there are no messages
on 18-01-2022 16:08
Can you check again please falkirkbuddie
Gareth_L
on 24-01-2022 13:16
Hello falkirkbuddie
Hope your okay
Just a quick message to see how the visit went over the weekend
Did the box get replaced?
Gareth_L
on 24-01-2022 15:43
Hi the visit went well, box replaced by engineer. Came to the door to explain what was going to happen, the only thing that I would say was a negative was after he finished the job was leaving without saying goodbye so never really knew if he was going to do a test of the line or if he had completed the job
on 24-01-2022 15:49
Thanks for the update falkirkbuddie
Glad its all been resolved
Sorry about the Technicians vanishing act
It would hve been good to stay afterwards just to confirm the service is working
Gareth_L