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Broadband setup

katlucy13
Joining in

Hello, I received my hub 3 self install and have set it up today. It is all plugged in, and flashed green and now is a solid green which according to the booklet means it’s ready! 

As instructed, I text ‘GO’ for activation and received this message back 

“We're sorry, but something went wrong when we tried to activate your kit. To get things sorted, please give us a call on 08009539500”

However, I have connected to the wifi fine, and it works perfectly, even using it to send this post. So does anyone know why it said it hasn’t been activated or what does this mean, should I still call?

1 ACCEPTED SOLUTION

Accepted Solutions

Hi @katlucy13

 

It looks as though everything is fine, please do contact us if you require any further assistance 🙂

 

I hope you enjoy our services!

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


See where this Helpful Answer was posted

3 REPLIES 3

Travis_M
Forum Team
Forum Team

Hi @katlucy13

 

Thanks for posting on our community forum!
 

Is your broadband still working all fine now? How are you getting on now?

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi,

Yes still working all fine! And about 2 hours later I received these messages so i’m assuming it’s all fine now 

C87D1007-0863-47D4-B839-36201EF4B637.jpeg

Hi @katlucy13

 

It looks as though everything is fine, please do contact us if you require any further assistance 🙂

 

I hope you enjoy our services!

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs