on 31-01-2023 16:36
Hi... Is there a way to stop OUTGOING calls to premium rate numbers from our landline ? ,,, someone in our house is calling directory enquiries 118500 and last call racked up over £28 !!
on 31-01-2023 16:44
See info on call barring at https://www.virginmedia.com/help/landline/managing-your-landline-calling-features
on 31-01-2023 17:16
@Kevster57 wrote:Hi... Is there a way to stop OUTGOING calls to premium rate numbers from our landline ? ,,, someone in our house is calling directory enquiries 118500 and last call racked up over £28 !!
What do the people in you house have to say about the 118500 calls?
VM call barring is an add-on at £2.25 p.m.
Check the phone guide
https://assets.virginmedia.com/resources/pdf/Your-VM%20Phone-Guide.pdf
and what VM phone 'colour' zone you are in though to see what it is possible to block. 118 is expressly mentioned in all zones except Purple (which is a connection from the VM hub). Check you can actually block what you want to block before signing up to the call barring.
on 31-01-2023 17:24
Hey Kevster57,
Welcome back to the community and thanks for taking the time to post.
I can't add anything to what Cardiffman281 and goslow have said about the call barring product.
We can add the call barring feature from here, if you'd like us to do so. Please let me know and if you do, we can get a private message sent over to you to confirm your account details and start the process.
Kind Regards,
Steven_L
on 31-01-2023 17:49
Thanks for the feedback ,,,I see how things progress before turning to the call barring facility at £2:25 per month 👍
on 31-01-2023 17:55
Thanks for coming back to us Kevster57, I hope that you can sort this but we'll be here, if you want to turn to the call barring feature.
Kind Regards,
Steven_L
on 31-01-2023 17:58
Thanks for the info ,,, so basically pick a call barring option colour , and all the calls listed under that colour are barred
on 31-01-2023 18:04
That would be correct yes.
Alex_Rm
31-01-2023 18:10 - edited 31-01-2023 18:11
@Kevster57 wrote:Thanks for the info ,,, so basically pick a call barring option colour , and all the calls listed under that colour are barred
For clarity, the colours mentioned in the phone guide refer to your phone connection's colour 'zone' (not directly the barring options).
You can find your phone colour zone as per page 3 in the linked VM phone manual (by dialling 1765 from your landline).
Once you have found out what colour zone your phone is connected to, you can see the options available for call barring for that particular colour zone.