on 11-09-2021 15:46
Signed up with the understanding I keep my current phone number but still awaiting restoration . Seems to be no way to contact anyone at Virgin .
Answered! Go to Answer
on 11-09-2021 16:39
Thanks.
Is the number still active with the previous provider?
Kind regards,
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on 11-09-2021 16:21
Hi nigelscoffield2
Thanks for posting. Is this relating a media account or a mobile one please?
Kind regards,
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on 11-09-2021 16:26
Landline
on 11-09-2021 16:39
Thanks.
Is the number still active with the previous provider?
Kind regards,
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on 11-09-2021 16:40
No disconnected day before my connection to Virgin
on 11-09-2021 16:46
This will be why I'm afraid, it would need to be active for us to port it so because it was disconnected the day before, we would have never been able to port it.
Please contact the previous provider and ask them to re-activate the number and then if they agree, let us know and we can get it ported over to us.
Best,
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on 11-09-2021 16:57
They will (EE) not accept a request from me they say it has to come from Vigin .Have already tried twice .
on 11-09-2021 16:59
We can only request a number that's active.
If it's inactive the request won't be sent as it states when we request this, it needs to be an active landline number.
Kind regards,
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on 11-09-2021 17:12
Just spoken to EE who informed me that they do not hold any phone numbers,they are owned by BT open reach and virgin should request from BT open reach access to the number and anyone at virgin should know this already.
on 11-09-2021 17:16
In this case I am sorry if it has gone back to the original owner of this, we'd not be able to assist in getting this back.
I am sorry for that.
Best,
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