A few months ago I received an email saying my phone line would be 'upgraded' to digital and was asked to order an adaptor. I did this.
According to the webpage my order had been received. On checking my account a week or so later there was no sign of that order. So I ordered again. Again, when checking - no order received.
Eventually, on 9th July, I tried Live Chat and, after answering all the questions, was assured that the order was accepted and that the agent had placed a note on my account to that effect. He also said that he would send me an email of our conversation.
I have received no such email.
Today I check the account yet again and there is no sign of any order.
I would like to be reassured that the order has in fact been accepted and that the adaptor will be sent out.
Thank you.
