on 03-02-2023 15:07
I was sent the adapter like everyone else but my landline phone no longer works. I’ve tried it different ways. I had a single phone socket and an extension cable to my actual phone. But now nothing works.
on 03-02-2023 15:15
Connect to your Hub at http://192.168.0.1 and login with the Hub's password ( which is printed on the label on the bottom )
The Hub's status page will show if the Hub has Telephone Enabled or Disabled.
on 03-02-2023 15:17
I don’t have a hub all I have is landline into the base of my phone.
on 03-02-2023 15:18
Hi Boxer971,
Thanks for posting and welcome to our community 🙂
As Client62 has advised, if you've received the adapter have you connected the line to the hub?
Alex_Rm
on 03-02-2023 15:29
You mention a hub is that the phone base you’re talking about or a separate unit, as all I have is a phone socket on the wall a cable from that to my phone base. I had to get a new cable as the adapter wasn’t compatible with the cable I had.
on 03-02-2023 15:33
You should have a VM Hub that looks like one of these, on this page here https://www.virginmedia.com/broadband/exsting-customer-deals/hub
If not, VM need to book you a tech to set it up for you, free of charge.
on 03-02-2023 15:39
"I had to get a new cable as the adapter wasn’t compatible with the cable I had."
When you changed the wiring to the phone was the phone working at that point ?
If yes, if you were to re-connect the phone to the wall socket with its original cable will it work again ?