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dancenow
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Message 1 of 8
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5 appointments to fix my landline and no show for any?

PLEASE can an admin help me im in the n17 8bq tottenham london area and ive now booked 5 appointments to fix my landline which is dead, all of them have not shown up , no sure what to do now?

other than to leave your service altogether?

pointless ringing you anymore as no one turns up

please help

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Message 2 of 8
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Re: 5 appointments to fix my landline and no show for any?

have they given you any info when you rang to book a tech - if its an area fault an agent can book a tech but if its then seen to be an area fault that visit is cancelled by the system

check here to see if it shows a fault on the phone line

https://my.virginmedia.com/faults/service-status

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Tony
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dancenow
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Message 3 of 8
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Re: 5 appointments to fix my landline and no show for any?

not an area fault  checked many times  just my line   

i give up

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dancenow
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Re: 5 appointments to fix my landline and no show for any?

also i never get a text to say confirm your appointment with y or n  

i think thats the issue  i have updated with my mobile but nothing

i have a appointment this tuesday but i bet that will get cancelled too

will be my 6th appointment no show then

 

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Message 5 of 8
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Re: 5 appointments to fix my landline and no show for any?

ok lets ask them here - will be monday i guess

@ModTeam something odd here if all these tech visits have not happened - can someone have a look please

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Message 6 of 8
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Re: 5 appointments to fix my landline and no show for any?

Hi dancenow, 

 

Thanks for your post. I am sorry to hear of the phone line issues and the subsequent cancellations of the technician visits booked. 

 

If you still require further assistance, please let me know, and I'll be more than happy to help.

 

Kind regards,

 

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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dancenow
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Message 7 of 8
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Re: 5 appointments to fix my landline and no show for any?

hi can you believe i had another appointment to fix my phone tomorrow morning (8am til 12pm) which is now not showing on my appointments?

im getting really fed up now dont know what to do other than ask to cancel my phone line as for 2 weeks now im being charged for a deadline 

virgin never used to be this bad what is going on here??

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Message 8 of 8
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Re: 5 appointments to fix my landline and no show for any?

Hi dancenow, 

 

I have sent you a private message to request a few more details to allow us to be able to look in to this further for you.  The private message should appear when selecting the purple envelope icon on the top right of the page. 

 

Thanks

Nat
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