My family and I am going to be homeless at the end of the month (Apr 2024), I've been with Virgin Media for 15 years, never missed a payment or had any issues being a loyal customer. Today I've spent 2 hours on the telephone trying to explain these c...
I was deceived into signing up for a Virgin Media and O2 contract.The broadband delivery didn’t come with the SIM card I initially wanted. I contacted them to cancel, but I haven't received any confirmation via mail. What should I do now?
I have cancelled my VM contract on 25th March 2024, so after 30 days notice it ends on 24th April 2024.I have received the returns box/package for the TV360 box and SHub3. I have disconnected both boxes and packaged them up into the returns box (incl...
I had a contract with VM going back to before when it was NTL, which has once again come to an end.I've had enough of it. What I pay now is a total rip-off and it's time to leave, as I now retired and my income has dropped big-time.. I really can't ...
I join Virgin boardband on 14 Mar 23 & move to a new address on 17 Mar 24. Virgin told me that I don’t have to pay for early disconnection fee because my new address was not covered by their network. I contact them several times through webpage & wha...
I've been with Virgin Media since 2007 and registered for eBilling all that time. Last month I received an unsolicited paper bill along with a charge for £1.75.I complained and requested a refund of the paper bill charge.My complaint was mishandled: ...
We are moving house in a few weeks time after many years loyalty to virginmedia. I connected to a chat service to understand what the process is and was told we must pay the remaining 9 months on the contract in full - £180+ , this seems a bit harsh....
Hi,I upgraded to the 1gb service via the web on the 14th April 2024. I was sent the contracts and an estimated start date for the upgrade being the 17th April.I’ve not had any further update regarding a activation date and logging into my account it ...
Hello,The CATV cover outside my property has been damaged and now there is a big hole which is quite dangerous as it is opposite a playground. Can someone be sent to fix it ASAP?
Have received email from VM following phone discussions regarding renewing contract for reduced price.Date for expected activation date has passed and order number is not showing on my VM account even though order date confirmed in email was more tha...