on 09-01-2022 18:36
so as per my other post about the shocking lag im getting while online gaming on 200meg so yesterday i attempted to watch a catch up on demand film all i can say is after the movie dropping out within 5 mins and being greeted with a red box stating please check connection this happened at least 5 times within the first 20 minutes of the film so restarting over again i finally got to watch the film but my gaming experience is no better hard wired crud hub rebooted as the mods on here keep saying it needs a reboot so i do it and no it resolves nothing back to the lag and latency spikes i have now regestired a formal complaint and then will be taking it up with CISAS i decided to do a trace route clearly i know nothing about trace routes other than what internet says heres a couple from today and a BQM from today please pay attention to the 96ms ping to virgin.net and please feel free to explain what that means to me thanks as all i see is a bad ping also see my fault free exceptional service BQM from yesterday and today
https://www.thinkbroadband.com/broadband/monitoring/quality/share/ab465c6f21b3745d294120733b3e91d15e...
https://www.thinkbroadband.com/broadband/monitoring/quality/share/c401a3a1e87d494ea4753de02de7961fd2...
Host
Sent | Recvd | Best | Avg | Worst | ||
1
| thinkbroadband-gw2.core-rs4.thdo.ncuk.net | 15 | 15 | 0ms | 0ms | 1ms |
2
| po4-31.bdr-rt3.thdo.ncuk.net | 15 | 15 | 0ms | 0ms | 0ms |
3
| po11-13.bdr-rt2.thn.ncuk.net | 15 | 15 | 0ms | 0ms | 0ms |
4
| linx-gw1.router.ntli.net | 15 | 15 | 1ms | 2ms | 16ms |
7
| wolv-core-2b-ae14-0.network.virginmedia.net | 15 | 15 | 6ms | 8ms | 23ms |
8
| wolv-cmts-18-tenge510.network.virginmedia.net | 15 | 15 | 6ms | 6ms | 6ms |
9
| cpc83443-wolv18-2-0-cust127.16-1.cable.virginm.net | 15 | 15 | 16ms | 25ms | 96ms |
# Host
Sent | Recvd | Best | Avg | Worst | ||
1
| thinkbroadband-gw2.core-rs4.thdo.ncuk.net | 15 | 15 | 0ms | 0ms | 1ms |
2
| po4-31.bdr-rt3.thdo.ncuk.net | 15 | 15 | 0ms | 11ms | 163ms |
3
| po11-13.bdr-rt2.thn.ncuk.net | 15 | 15 | 0ms | 0ms | 0ms |
4
| linx-gw1.router.ntli.net | 15 | 15 | 1ms | 2ms | 2ms |
7
| wolv-core-2b-ae14-0.network.virginmedia.net | 15 | 15 | 6ms | 6ms | 6ms |
8
| wolv-cmts-18-tenge510.network.virginmedia.net | 15 | 15 | 6ms | 6ms | 6ms |
9
| cpc83443-wolv18-2-0-cust127.16-1.cable.virginm.net | 15 | 15 | 15ms | 18ms | 29ms |
Answered! Go to Answer
on 10-01-2022 11:49
The 3.1 DS is too low at -7 so that needs fixed.
However your problem looks to be over utilisation at peak hours and there is no immediate fix for this. Until VM reach a threshold on your segment, they will probably not do anything. To re-segment a network costs a lot of money, and has to be justified.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 09-01-2022 18:48
heres my router staus as ive seen others post so might mean something to somebody this is after reboot
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
32 | 387000000 | 1.700001 | 38.983261 | QAM256 | 32 |
33 | 395000000 | 3.299999 | 40.366287 | QAM256 | 33 |
34 | 403000000 | 3.700001 | 38.983261 | QAM256 | 34 |
35 | 411000000 | 2.500000 | 38.983261 | QAM256 | 35 |
36 | 419000000 | 2.900002 | 38.983261 | QAM256 | 36 |
37 | 427000000 | 2.700001 | 38.983261 | QAM256 | 37 |
38 | 435000000 | 3.799999 | 38.983261 | QAM256 | 38 |
39 | 443000000 | 4.699997 | 38.983261 | QAM256 | 39 |
40 | 451000000 | 2.299999 | 38.983261 | QAM256 | 40 |
10 | 211000000 | 3.200001 | 40.366287 | QAM256 | 10 |
11 | 219000000 | 3.200001 | 40.366287 | QAM256 | 11 |
12 | 227000000 | 2.700001 | 40.366287 | QAM256 | 12 |
13 | 235000000 | 3.000000 | 40.946209 | QAM256 | 13 |
14 | 243000000 | 4.000000 | 40.366287 | QAM256 | 14 |
15 | 251000000 | 3.000000 | 40.366287 | QAM256 | 15 |
16 | 259000000 | 3.200001 | 40.366287 | QAM256 | 16 |
17 | 267000000 | 4.199997 | 40.366287 | QAM256 | 17 |
18 | 275000000 | 4.099998 | 40.366287 | QAM256 | 18 |
19 | 283000000 | 3.500000 | 40.366287 | QAM256 | 19 |
20 | 291000000 | 3.000000 | 40.366287 | QAM256 | 20 |
21 | 299000000 | 3.400002 | 40.366287 | QAM256 | 21 |
22 | 307000000 | 4.300003 | 40.946209 | QAM256 | 22 |
23 | 315000000 | 3.000000 | 40.366287 | QAM256 | 23 |
24 | 323000000 | 2.400002 | 40.366287 | QAM256 | 24 |
25 | 331000000 | 3.500000 | 40.366287 | QAM256 | 25 |
26 | 339000000 | 2.700001 | 40.366287 | QAM256 | 26 |
27 | 347000000 | 1.700001 | 38.605377 | QAM256 | 27 |
28 | 355000000 | 1.799999 | 38.983261 | QAM256 | 28 |
29 | 363000000 | 2.200001 | 38.983261 | QAM256 | 29 |
30 | 371000000 | 3.500000 | 38.983261 | QAM256 | 30 |
31 | 379000000 | 2.799999 | 38.983261 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
32 | Locked | 38.983261 | 0 | 0 |
33 | Locked | 40.366287 | 0 | 0 |
34 | Locked | 38.983261 | 0 | 0 |
35 | Locked | 38.983261 | 0 | 0 |
36 | Locked | 38.983261 | 0 | 0 |
37 | Locked | 38.983261 | 0 | 0 |
38 | Locked | 38.983261 | 0 | 0 |
39 | Locked | 38.983261 | 0 | 0 |
40 | Locked | 38.983261 | 0 | 0 |
10 | Locked | 40.366287 | 0 | 0 |
11 | Locked | 40.366287 | 0 | 0 |
12 | Locked | 40.366287 | 0 | 0 |
13 | Locked | 40.946209 | 0 | 0 |
14 | Locked | 40.366287 | 0 | 0 |
15 | Locked | 40.366287 | 0 | 0 |
16 | Locked | 40.366287 | 0 | 0 |
17 | Locked | 40.366287 | 0 | 0 |
18 | Locked | 40.366287 | 0 | 0 |
19 | Locked | 40.366287 | 0 | 0 |
20 | Locked | 40.366287 | 0 | 0 |
21 | Locked | 40.366287 | 0 | 0 |
22 | Locked | 40.946209 | 0 | 0 |
23 | Locked | 40.366287 | 0 | 0 |
24 | Locked | 40.366287 | 0 | 0 |
25 | Locked | 40.366287 | 0 | 0 |
26 | Locked | 40.366287 | 0 | 0 |
27 | Locked | 38.605377 | 0 | 0 |
28 | Locked | 38.983261 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 38.983261 | 0 | 0 |
31 | Locked | 38.983261 | 0 | 0 |
159 | 96 | 4K | 1880 | QAM4096 | 759 |
159 | Locked | 38 | -7.0 | 44063066 | 27 |
on 09-01-2022 23:00
There's nothing much wrong with your stats. The BQMs show that you have a fairly busy local network at peak times. The average latency isn't bad but you will get some longer pings. They will always be worse over WiFi.
Check on 0800 561 0061 that there are no known faults locally
on 10-01-2022 07:36
hi thanks for that but everything im having issues on is hard wired not WIFI and i get the average may seem not bad but up untill peak time but max latency of 40ms to 160ms kind of kills the idea of online gaming as the prolonged spiking makes gaming impossible or at the least very very laggy i appreciate your input but find it difficult to understand how you dont see a issue when there clearly is one and seeing as i unfortunately work in the day gaming can only happen on the evening unless i give up my job and game through the day
on 10-01-2022 11:49
The 3.1 DS is too low at -7 so that needs fixed.
However your problem looks to be over utilisation at peak hours and there is no immediate fix for this. Until VM reach a threshold on your segment, they will probably not do anything. To re-segment a network costs a lot of money, and has to be justified.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 10-01-2022 15:49
hi thanks for the post and yeah utilisation is the main issue and i get that they wont fix it soon you say the 3.1 ds is bad or low at -7 as i have just checked and its at -7.4 at this present moment
on 10-01-2022 19:26
another night of complete and utter dog **bleep** from the internet very bad latency in game of over 105ms gaming is impossible on this poor poor service virgin get a grip of your dog poor service replace dog with expletive and **bleep** with what ever you wish this service is beyond a joke
https://www.thinkbroadband.com/broadband/monitoring/quality/share/18ff373203afa4c04e58ce4d98a798514d...
on 10-01-2022 22:15
you censor my post but cant be **bleep** to contact me or recitfy the issue **bleep** poor really
on 11-01-2022 07:18
I had similar issues with the service a year or so ago in the WV11 area so I know how you feel, however the constant bumping of your post pushes it further away from getting a response from from a VM rep. I found this out the hard way.
Once the VM reps responded they confirmed over utilisation in my area and gave an expected fix date which was a month away. The utilisation improved slightly as people got over the novelty of their Christmas presents. Once the issue is confirmed they tend to apply a discount on your service until it is resolved.
on 13-01-2022 15:32
Hi @nothappywithu,
Welcome back to our Community Forums! Thank you for your post, and I'm very sorry to hear that you're experiencing some ongoing issues with your connection. I understand that this can be frustrating.
I was able to locate your account, and run some checks on your connection. After this, I can see that some of your downstream power levels are not looking so great and that they are out of spec. However, as we're unable to resolve this issue remotely, we would need to arrange for a technician to have a further look into this issue.
In order to do this, I will send you a Private Message. Please keep an eye out for a purple envelope at the top right corner of your forum page. I will be in touch soon.
Thank you.