still shocking latency lag in wv10 virgin claim everythings fine

[nothappywithu]

so as per my other post about the shocking lag im getting while online gaming on 200meg so yesterday i attempted to watch a catch up on demand film all i can say is after the movie dropping out within 5 mins and being greeted with a red box stating please check connection this happened at least 5 times within the first 20 minutes of the film so restarting over again i finally got to watch the film but my gaming experience is no better hard wired crud hub rebooted as the mods on here keep saying it needs a reboot so i do it and no it resolves nothing back to the lag and latency spikes i have now regestired a formal complaint and then will be taking it up with CISAS i decided to do a trace route clearly i know nothing about trace routes other than what internet says heres a couple from today and a BQM from today please pay attention to the 96ms ping to virgin.net and please feel free to explain what that means to me thanks as all i see is a bad ping also see my fault free exceptional service BQM from yesterday and today

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ab465c6f21b3745d294120733b3e91d15e...

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c401a3a1e87d494ea4753de02de7961fd2...

  Host

Sent	Recvd	Best	Avg	Worst
1	thinkbroadband-gw2.core-rs4.thdo.ncuk.net	15	15	0ms	0ms	1ms
2	po4-31.bdr-rt3.thdo.ncuk.net	15	15	0ms	0ms	0ms
3	po11-13.bdr-rt2.thn.ncuk.net	15	15	0ms	0ms	0ms
4	linx-gw1.router.ntli.net	15	15	1ms	2ms	16ms
7	wolv-core-2b-ae14-0.network.virginmedia.net	15	15	6ms	8ms	23ms
8	wolv-cmts-18-tenge510.network.virginmedia.net	15	15	6ms	6ms	6ms
9	cpc83443-wolv18-2-0-cust127.16-1.cable.virginm.net	15	15	16ms	25ms	96ms

# Host

Sent	Recvd	Best	Avg	Worst
1	thinkbroadband-gw2.core-rs4.thdo.ncuk.net	15	15	0ms	0ms	1ms
2	po4-31.bdr-rt3.thdo.ncuk.net	15	15	0ms	11ms	163ms
3	po11-13.bdr-rt2.thn.ncuk.net	15	15	0ms	0ms	0ms
4	linx-gw1.router.ntli.net	15	15	1ms	2ms	2ms
7	wolv-core-2b-ae14-0.network.virginmedia.net	15	15	6ms	6ms	6ms
8	wolv-cmts-18-tenge510.network.virginmedia.net	15	15	6ms	6ms	6ms
9	cpc83443-wolv18-2-0-cust127.16-1.cable.virginm.net	15	15	15ms	18ms	29ms

[nothappywithu]

heres my router staus as ive seen others post so might mean something to somebody this is after reboot

Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

32	387000000	1.700001	38.983261	QAM256	32
33	395000000	3.299999	40.366287	QAM256	33
34	403000000	3.700001	38.983261	QAM256	34
35	411000000	2.500000	38.983261	QAM256	35
36	419000000	2.900002	38.983261	QAM256	36
37	427000000	2.700001	38.983261	QAM256	37
38	435000000	3.799999	38.983261	QAM256	38
39	443000000	4.699997	38.983261	QAM256	39
40	451000000	2.299999	38.983261	QAM256	40
10	211000000	3.200001	40.366287	QAM256	10
11	219000000	3.200001	40.366287	QAM256	11
12	227000000	2.700001	40.366287	QAM256	12
13	235000000	3.000000	40.946209	QAM256	13
14	243000000	4.000000	40.366287	QAM256	14
15	251000000	3.000000	40.366287	QAM256	15
16	259000000	3.200001	40.366287	QAM256	16
17	267000000	4.199997	40.366287	QAM256	17
18	275000000	4.099998	40.366287	QAM256	18
19	283000000	3.500000	40.366287	QAM256	19
20	291000000	3.000000	40.366287	QAM256	20
21	299000000	3.400002	40.366287	QAM256	21
22	307000000	4.300003	40.946209	QAM256	22
23	315000000	3.000000	40.366287	QAM256	23
24	323000000	2.400002	40.366287	QAM256	24
25	331000000	3.500000	40.366287	QAM256	25
26	339000000	2.700001	40.366287	QAM256	26
27	347000000	1.700001	38.605377	QAM256	27
28	355000000	1.799999	38.983261	QAM256	28
29	363000000	2.200001	38.983261	QAM256	29
30	371000000	3.500000	38.983261	QAM256	30
31	379000000	2.799999	38.983261	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

32	Locked	38.983261	0	0
33	Locked	40.366287	0	0
34	Locked	38.983261	0	0
35	Locked	38.983261	0	0
36	Locked	38.983261	0	0
37	Locked	38.983261	0	0
38	Locked	38.983261	0	0
39	Locked	38.983261	0	0
40	Locked	38.983261	0	0
10	Locked	40.366287	0	0
11	Locked	40.366287	0	0
12	Locked	40.366287	0	0
13	Locked	40.946209	0	0
14	Locked	40.366287	0	0
15	Locked	40.366287	0	0
16	Locked	40.366287	0	0
17	Locked	40.366287	0	0
18	Locked	40.366287	0	0
19	Locked	40.366287	0	0
20	Locked	40.366287	0	0
21	Locked	40.366287	0	0
22	Locked	40.946209	0	0
23	Locked	40.366287	0	0
24	Locked	40.366287	0	0
25	Locked	40.366287	0	0
26	Locked	40.366287	0	0
27	Locked	38.605377	0	0
28	Locked	38.983261	0	0
29	Locked	38.983261	0	0
30	Locked	38.983261	0	0
31	Locked	38.983261	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

38

-7.0

44063066

27

[jpeg1]

There's nothing much wrong with your stats.  The BQMs show that you have a fairly busy local network at peak times.  The average latency isn't bad but you will get some longer pings.  They will always be worse over WiFi.

Check on 0800 561 0061 that there are no known faults locally

[nothappywithu]

hi thanks for that but everything im having issues on is hard wired not WIFI and i get the average may seem not bad but up untill peak time but max latency of 40ms to 160ms kind of kills the idea of online gaming as the prolonged spiking makes gaming impossible or at the least very very laggy i appreciate your input but find it difficult to understand how you dont see a issue when there clearly is one and seeing as i unfortunately work in the day gaming can only happen on the evening unless i give up my job and game through the day

[Adduxi · Accepted solution]

The 3.1 DS is too low at -7 so that needs fixed. 

However your problem looks to be over utilisation at peak hours and there is no immediate fix for this.  Until VM reach a threshold on your segment, they will probably not do anything.  To re-segment a network costs a lot of money, and has to be justified.

[nothappywithu]

hi thanks for the post and yeah utilisation is the main issue and i get that they wont fix it soon you say the 3.1 ds is bad or low at -7 as i have just checked and its at -7.4 at this present moment

[nothappywithu]

another night of complete and utter dog **bleep** from the internet very bad latency in game of over 105ms gaming is impossible on this poor poor service virgin get a grip of your dog poor service replace dog with expletive and **bleep** with what ever you wish this service is beyond a joke

https://www.thinkbroadband.com/broadband/monitoring/quality/share/18ff373203afa4c04e58ce4d98a798514d...

[nothappywithu]

you censor my post but cant be **bleep** to contact me or recitfy the issue **bleep** poor really

[Swinder]

I had similar issues with the service a year or so ago in the WV11 area so I know how you feel, however the constant bumping of your post pushes it further away from getting a response from from a VM rep. I found this out the hard way.

Once the VM reps responded they confirmed over utilisation in my area and gave an expected fix date which was a month away. The utilisation improved slightly as people got over the novelty of their Christmas presents. Once the issue is confirmed they tend to apply a discount on your service until it is resolved.

[Paulina_Z]

Hi @nothappywithu,

Welcome back to our Community Forums! Thank you for your post, and I'm very sorry to hear that you're experiencing some ongoing issues with your connection. I understand that this can be frustrating.

I was able to locate your account, and run some checks on your connection. After this, I can see that some of your downstream power levels are not looking so great and that they are out of spec. However, as we're unable to resolve this issue remotely, we would need to arrange for a technician to have a further look into this issue. 

In order to do this, I will send you a Private Message. Please keep an eye out for a purple envelope at the top right corner of your forum page. I will be in touch soon.

Thank you.