shocking latency massive lag in game wv10 200MB

[nothappywithu]

so been witn virgin for years on and off think its almost time for another off the latency is killing me literally all i want to do is come home after a 12 hour shift and save the world evry now and then on cod but over the last month or so the latency and lag is beyond belief a tech came out about a month ago gave me the normal heartfelt response of its got to be the servers your on mate as the broadbands working perfect but i will chuck you a new craphub 4 that should help as i can not see any issues (so why give me a new hub) but tonight i couldnt save a penny never mind the world (forgive me cods a break from the humdrum of the real world noise) aint sure if this link will display (i play cod i dont write code)but all i do know is the tech from virgin wouldnt tell porkies honest its not over utilization of the line no its the bad servers from ps5 and cod will this bullshizzle ever end from virgin any words of wisdom a small branch of hope to hold on to or pointed in the direction of a actual service provider that can handle 1 ps5 online hard wired for a hour or two a night😂

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/b70187a50246b6fbc73a682f28370c5943310b4c-03-12-2021"><img alt="My Broadband Ping - virgin craphub4" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/b70187a50246b6fbc73a682f28370c5943310b4c-03-12-2021.png" /></a>

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/b70187a50246b6fbc73a682f28370c5943310b4c-03-12-2021">My Broadband Ping</a>

[nothappywithu]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/b70187a50246b6fbc73a682f28370c5943... direct linkj hopefully that will show

[carl_pearce]

Looks like oversubscription since it settles in the early hours of the day, when less people are using their connection.

[Corey_C]

Thanks for your post and reaching out to the Community Forums, nothappywithu,

Sorry to hear that you have been having connections issues with your broadband. I've run some remote diagnostics on your connections, and it does indicate that you are currently being affected by a local area fault for SNR issues ref#F009497890 and we are working to get this sorted as quickly as possible. The current ETA fix time is 13 DEC 2021 09:00. Apologies again for the inconvenience.

Cheers,
Corey C

[nothappywithu]

Hi Corey thanks for the response although this has been going on for a very long time and getting worse in my opinion and although the apology is nice it dont get me online saving the world but i am still expexted to pay my bill on time and in full for services not really fit for purpose which is a little unfair but there you go its life being a virgin customer here follows a graph from sunday

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3b9cedb7b9af247ed532f1615ca4a9378fcd6dba-05-12-2021

[Travis_M]

Hi @nothappywithu

I'm going to drop you a private message to investigate further, please keep an eye on your inbox.

Regards

[nothappywithu]

Just replied to message thanks 

[Martin_N]

Thank you. 

^Martin

[nothappywithu]

So the virgin tech rocked up yesterday showed him my thinkbroadband quality meters his response was yeah definetly over utilisation have  suffred it myself to which im like yeah great im getting some where also issue on line SNR fix date 13th of december well guess what tech phoned at 615pm 14th december hes phoned through to support who checked line no issues (so they say) but again terrible lagging in game bouncing round the map its a joke so heres a link to yesterdays quality meter given its not as grim as others i have but proves again some one in virgin media is telling porkies and virgin media are happy ripping customers off with services that do not provide what they say just so they can oversell subscription on lines  again like ive stated its not as bad as my others but still shows issues

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d58e6982c7958e9698b1159627bbd9c9eb82cba7-15-12-2021

[Kain_W]

Hi nothappywithu,

Thanks for your response and I'm sorry for the issues you're having with our service.

From reviewing your account it does seem that the utilisation ticket that was raised has now been closed, with your system there is an issue with Wi-Fi frequency from capacity issues.

Would you be able to perform a reboot for me and leave off for 1 minute as your router has not been rebooted for over 10 days, let us know how you get on.

Thanks,