My choke isn't as bad as it has been the past few days where playing online was unbearable, however I have faith they'll fix it by end of this week. When I rang in, the automated machine did say they were fixing it as its a bigger issue than first thought and I have them updating me via text.
You are right though, there needs to be way more competition.
I think the whole debacle is ridiculous, its been over 2 weeks now! and still no official word...When i ring in just pushed to different departments being talked to like its my problem and i need to pay to get an engineer out ??!??! Tell them to look at the forums and they say they cant? come on what kind of company is this?
Punchchris, just for future reference, how did you manage to get the updates to you via text? Also, is there a way i can hear this automated message if i ring up or do i have to trawl through 50 VM customer support people to get to it?
Hey! I actually called them up to report the issue last week, and they said they just found a fault in the area, (N1). And would fix it that day, I did receive a text which said they had sorted it and to respond HELP if there were any more issues. The next day it was fixed in the morning but by night it was back to where it was. So I called them up yesterday with the original phone and it went to an automated response which gave me the feedback and dialled for updates via text.
I got a text today telling me the problem has been fixed and to text help if its still a problem, guess what its actually worse than before, they have until tomorrow to fix this or i'll be withholding payment, in their wisdom they also took £70 too much in payments in December, this company is going down the pan, I would rather have a 75 meg internet that works, than this **bleep**e.