That same mod just replied to another thread saying
Not necessarily clear that the person in that thread is having the same issue as us though. Look at his BQM, looks nothing like ours (we all have the same packet loss on our graph) and don't see any confirmation of their location being North London
I just got off the phone with the call centre again.
They said there was no fault, then put me on hold to check with second line. Came back and said there is definitely an area fault currently being investigated. Could not tell me anything about it, what it was, eta, reference number. He said "fault reference numbers are only generated 12 hours after the issue is reported". Smells like bull to me.
Said my engineer appointment for tomorrow will likely be cancelled by text as issue related to fault already being investigated. Oh, and that the service status page wont be updated because they have only just started investigating the issue.
I'm starting to think that the service status page only shows issues once they have been assigned an internal VM fault reference number. It's the most likely reason they are doing everything they can to not provide us one. They will probably raise the fault reference once they have isolated the problem and know how to fix so that it only exists for an hour or two and they can say they met their targets for 'fault to fix' resolution
I’ve had tbe same issues as everyone else. Downstream is fine but my upstream has been awful, and online gaming has been a nightmare. They reported to me it was caused by a busted cable causing a signal to noise error and were looking for the rogue cable.