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flexipaul
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Message 161 of 242
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Re: packet loss

My afternoon BQM read it and weep VirginBQM afternoon 07-01-19.png

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samuarl
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Message 162 of 242
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Re: packet loss


@ozgurcan wrote:

That same mod just replied to another thread saying


Not necessarily clear that the person in that thread is having the same issue as us though. Look at his BQM, looks nothing like ours (we all have the same packet loss on our graph) and don't see any confirmation of their location being North London

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ozgurcan
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Message 163 of 242
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Re: packet loss

True but lets hope its our area, anyone how what to do with that reference he gave?
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Catchers
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Message 164 of 242
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Re: packet loss

Update number 2.

I’ve just received the following text message from Virgin:

 

Virgin Media Outage Update - ID: F006814778 We're pleased to tell you this issue is now fixed. Best wishes, the Virgin Media Team

 

 

 

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samuarl
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Message 165 of 242
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Re: packet loss

I just got off the phone with the call centre again.

They said there was no fault, then put me on hold to check with second line. Came back and said there is definitely an area fault currently being investigated. Could not tell me anything about it, what it was, eta, reference number. He said "fault reference numbers are only generated 12 hours after the issue is reported". Smells like bull to me.

Said my engineer appointment for tomorrow will likely be cancelled by text as issue related to fault already being investigated. Oh, and that the service status page wont be updated because they have only just started investigating the issue.

I'm starting to think that the service status page only shows issues once they have been assigned an internal VM fault reference number. It's the most likely reason they are doing everything they can to not provide us one. They will probably raise the fault reference once they have isolated the problem and know how to fix so that it only exists for an hour or two and they can say they met their targets for 'fault to fix' resolution Smiley LOL

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holtend4life
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Message 166 of 242
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Re: packet loss

Catchers, are you in area 15 (north/east London)?

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samuarl
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Message 167 of 242
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Re: packet loss


@Catchers wrote:

Update number 2.

I’ve just received the following text message from Virgin:

 

Virgin Media Outage Update - ID: F006814778 We're pleased to tell you this issue is now fixed. Best wishes, the Virgin Media Team

 

 

 


Highly sceptical that fault number is related/fixed. still seeing packet loss.

0d3b7f9fd5bd46990fe00bda396dc571a400e40e

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Catchers
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Message 168 of 242
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Re: packet loss

Hi mate - yes. I’m in Islington.

I’ve had tbe same issues as everyone else. Downstream is fine but my upstream has been awful, and online gaming has been a nightmare. They reported to me it was caused by a busted cable causing a signal to noise error and were looking for the rogue cable. 

 

Fingers crossed for eveyone this is the fix

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holtend4life
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Message 169 of 242
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Re: packet loss

Thanks for clarifying, lets hope it gets sorted soon asap!
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andf
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Message 170 of 242
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Re: packet loss


@Catchers wrote:

... They reported to me it was caused by a busted cable causing a signal to noise error and were looking for the rogue cable. ...


This rogue cable seems to be quite sneaky... Smiley Wink

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