I decided to ring in and run the gauntlet of customer service i'm live with them now, they're refusing to put me through to anyone in the uk and are advising me that my equipment is fine and no fault in the area, its all fixed they keep saying, I have now cancelled my direct debit, atrocious behaviour from Virgin, lets just pretend its gone away, I even tried the twitter contact and they gave me a 404 error page link to known faults, at this point there's nothing more I can do, is everyone else still having this issue or am I the only one??? Reetika has now informed that this is my fault their equipment is working and there is no fault in the area and she can do no more, she's offered to connect me to the technical department who will tell me the same thing that there is no fault, I have advised her that I have all the logs of the BQM and have tracert logs proving timeouts along the Virgin network, I have also advised that my direct debit has been cancelled, I wish everyone luck.