on 13-12-2021 21:22
hi,
a week ago our internet got disconnected to find the engineer connecting a new line but since that day our internet has been poor. the times i want to relax and play the Xbox or even Netflix the internet struggles to perform. im getting high latency (in red) msg appear and high ping (in red) on call of duty, my ping reaches 200 odd for rocket league and cod, fifa it pauses' then catches up really fast. ive done alot of reading into the issue and i think its down to the overcrowded issue as I played 2 games of cod during the day and it wasn't as bad compared to eve when I want to play I cant play it. ive just set up one of the BQM to get results from that side. I spoke to the engineer and he said there's too many on the green bin and has had to split my cable into the flat above me. ive had issue's with virgin but this is the worst so far as playing 4k content or playing the Xbox dosnt exist anymore.
im using
a super hub 4 , brand new cat.6 cables for wired xbox series x, tv
thanks
paul
on 14-12-2021 11:54
You need to post your power levels and network log from the Hub. Also setup a BQM here www.thinkbroadband.com/ping
Once done we can comment on your circuit.
You could also try checking with Area faults on 0800 561 0061 or if you have a VM landline 150, as small area faults are not shown on the VM status page.
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on 15-12-2021 19:33
hi
Fri 05/11/2021 22:32:02 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri 05/11/2021 22:32:24 | 6 | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:01:19 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri 05/11/2021 22:38:57 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri 05/11/2021 22:39:14 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:01:21 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 07/11/2021 10:35:36 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 07/11/2021 10:35:56 | 6 | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 10/11/2021 06:19:44 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 10/11/2021 06:23:51 | 6 | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat 13/11/2021 18:19:44 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat 13/11/2021 18:31:41 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 17/11/2021 06:19:44 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 17/11/2021 10:32:56 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 17/11/2021 13:12:55 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 17/11/2021 13:30:29 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 39; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 18/11/2021 13:50:14 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 18/11/2021 15:01:41 | 6 | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat 20/11/2021 18:19:44 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat 20/11/2021 18:39:29 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 24/11/2021 06:19:44 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 24/11/2021 09:37:52 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 24/11/2021 18:14:32 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 24/11/2021 18:14:35 | 6 | CM-STATUS message sent. Event Type Code: 21; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 24/11/2021 18:14:36 | 5 | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 24/11/2021 18:16:54 | 3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 15-12-2021 19:34
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
8 | 194750000 | 1 | 38.6 | QAM256 | 8 |
9 | 202750000 | 0.7 | 39 | QAM256 | 9 |
10 | 210750000 | 0.5 | 39 | QAM256 | 10 |
11 | 218750000 | 0.5 | 39 | QAM256 | 11 |
12 | 226750000 | 0.4 | 39 | QAM256 | 12 |
13 | 234750000 | 0.2 | 38.6 | QAM256 | 13 |
14 | 242750000 | 0 | 39 | QAM256 | 14 |
15 | 250750000 | -0.4 | 38.6 | QAM256 | 15 |
16 | 258750000 | -0.8 | 38.6 | QAM256 | 16 |
17 | 266750000 | -1.3 | 38.6 | QAM256 | 17 |
18 | 274750000 | -1.6 | 39 | QAM256 | 18 |
19 | 282750000 | -2.1 | 38.6 | QAM256 | 19 |
20 | 290750000 | -2.4 | 38.6 | QAM256 | 20 |
21 | 298750000 | -2.7 | 38.6 | QAM256 | 21 |
22 | 306750000 | -2.7 | 38.6 | QAM256 | 22 |
23 | 314750000 | -2.9 | 38.6 | QAM256 | 23 |
24 | 322750000 | -2.9 | 38.6 | QAM256 | 24 |
25 | 330750000 | -3.6 | 38.6 | QAM256 | 25 |
26 | 370750000 | -4.4 | 37.4 | QAM256 | 26 |
27 | 378750000 | -4.6 | 37.4 | QAM256 | 27 |
28 | 386750000 | -4.2 | 38.6 | QAM256 | 28 |
29 | 394750000 | -4.2 | 37.6 | QAM256 | 29 |
30 | 402750000 | -4.4 | 37.4 | QAM256 | 30 |
31 | 410750000 | -4.9 | 37.6 | QAM256 | 31 |
32 | 418750000 | -5.3 | 37.4 | QAM256 | 32 |
34 | 426750000 | -5.7 | 37.4 | QAM256 | 34 |
35 | 434750000 | -5.7 | 37.4 | QAM256 | 35 |
36 | 442750000 | -5.6 | 37.6 | QAM256 | 36 |
37 | 450750000 | -5.3 | 37.4 | QAM256 | 37 |
38 | 458750000 | -5.1 | 37.6 | QAM256 | 38 |
39 | 466750000 | -5.1 | 37.4 | QAM256 | 39 |
on 15-12-2021 19:36
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 46.5 | 5120 KSym/sec | 64QAM | 1 |
2 | 46200000 | 45.5 | 5120 KSym/sec | 64QAM | 3 |
3 | 39400000 | 44.5 | 5120 KSym/sec | 64QAM | 4 |
4 | 53700000 | 46 | 5120 KSym/sec | 64QAM | 2 |
on 15-12-2021 19:46
[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/c6c7346018c20c9f988e205a97707e022a0999b9-15-12-2021]My Broadband Ping[/url]
on 15-12-2021 19:47
on 15-12-2021 19:49
on 15-12-2021 22:52
Your Downstream power is a tad low, spec range is -6 to + 10 and the BQM is showing packet loss. A VM technician will be needed to fix this.
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Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 16-12-2021 01:04
Hi
yeah the engineer came out to add the customer said it will fix the issue but clearly it hasn’t then. It’ll be nice to have it work smoothly and not get fobbed off each time. I’ve been told and from the last engineer the cables need fixing but still after 4yrs nothing happened