on 23-06-2022 17:05
on 23-06-2022 17:15
What device are you watching programmes on?
And how is it connected to the internet?
It's the internet connection that dictates the cost of the data usage except where you're watching on a Virgin Media TV box in which case the internet will be VM broadband and therefore "unlimited"
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on 23-06-2022 17:15
What device are you watching programmes on?
And how is it connected to the internet?
It's the internet connection that dictates the cost of the data usage except where you're watching on a Virgin Media TV box in which case the internet will be VM broadband and therefore "unlimited"
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 23-06-2022 17:23
i’m watching on an iphone on mobile data, when i go to watch something on itv hub it says there may be an additional charge whilst watching on mobile data
on 23-06-2022 17:40
That's the standard popup disclaimer that many mobile apps have, to "protect" users who are otherwise watching on WiFi-connections which are usually free.
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on 26-06-2022 08:56
Hi charll_colwell,
Welcome to the Community and thanks for posting. Also thank you for japitts for your assistance.
As japitts has advised, this will be a standard pop up to ensure that additional charges may occur whilst streaming on mobile data.
If you are a Virgin Mobile customer, you can apply a spending cap to your account to avoid going above a certain amount. This offer security that you will not receive an unexpected large data bill.
More information on this can be found here.
Please get in touch if you have any questions or if we can assist in the future.
Take care,