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ethernet drop outs consistent & frequently

badrobot91
On our wavelength

So i been having internet issues for about a year now and i had a number of engineers come out and tell me different things e.g. a faulty wire, the box outside flooded, my device not being compatible which has to lead me to purchase things like ethernet cards etc.. 

i have VM 600 hub 3. which is in modem mode. i was told the hub wasn't strong enough so i purchased a ASUS RT-AX86U 5700 Dual-Band + WiFi 6 Gaming Router.

my router is in the next room but i was advised to use a cabled connection so i purchased a cat8 cable that runs directly from my PC to the router. 

i originally had around 20 devices on my router to be told this was to much even on the ASUS router which on the asus router says it can handle up to 35+ so i managed to cut the number of devices on the router by half taking my smart home offline.

regardless i have frequent connection losses that last anywhere from a few seconds to a couple of minutes, which is enough to kick me out the game. i enjoy playing overwatch which isn't a highly demanding game but it got to a point where i can't even stay in a lobby. This also affects discord i will often lose connection while in voice chat. 

I been keeping a record of my internet speeds using speed tester and my internet speed (wired connection) are constantly all over the place one minute it at 60 next 500, it bounces around never having a consistent number or at least ballpark. 

i tried talking to VM over text chat and every time is painfully slow, calling is much faster and easier but all i ever get is "there nothing wrong with the connection if the issue continues they will send an engineer out". 

i read through the community chats and i see people with the same or similar issue but i never see a resolution. could some please advice.  

37 REPLIES 37


@badrobot91 wrote:
Okay thank you i try that tonight, i can leave it unplugged overnight.

can if you want but it only needs to be off for a few minutes for the levels to reset to zero

____________________

Tony.
Sacked VIP

badrobot91
On our wavelength

Okay i do that, i have done this in the past same for rebooting the hub and it only seems to fix the issue for a short period before going back to having issues, if i need VM to see the posts what is the best way to do this or is it just a matter of contacting them.  

VM will get to the tread - takes a day or few 

____________________

Tony.
Sacked VIP

alasdairc
On our wavelength

Just for a sanity-check, disable Energy Saving on the ethernet adapter. I've had this problem before

alasdairc_0-1641410570692.png

 

yes it is disabled

Hi @badrobot91,

 

Welcome to our Community Forums and thanks for your post.

 

Sorry to hear you've been having some issues with your service. I've taken a look at your account and our systems have identified a short-term connectivity issue which may cause intermittent or performance related issues with your connection.

In the vast majority of cases, these types of issues are resolved after 24 hours.

 

As the issue is only impacting your connection please  check that all cables are connected securely. The issue that has been identified may be the result of a loose connecting cable. Once you have done this, monitor your connection and get back in touch if the issue still persists.

 

Kind Regards,

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Thank you for your reply. I had this issue for over a year now, we had multiple engineers come out and check the cables ect.. to tell me nothing wrong. 

so i made sure all my cables were correctly connected and did a reboot left it a while most of the morning it seemed okay but as the day has gone on it got worse. still getting a lot of errors that come up in my network log. 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1203000000-3.536256 qam9
2211000000-3.236256 qam10
3219000000-3.435256 qam11
4227000000-2.736256 qam12
5235000000-1.537256 qam13
6243000000-0.937256 qam14
7251000000-137256 qam15
8259000000-1.537256 qam16
9267000000-0.737256 qam17
102750000000.537256 qam18
112830000001.237256 qam19
122910000001.737256 qam20
132990000002.238256 qam21
143070000002.238256 qam22
153150000002.738256 qam23
163230000002.738256 qam24
173310000002.538256 qam25
183390000002.738256 qam26
193470000002.738256 qam27
20355000000338256 qam28
213630000003.238256 qam29
223710000003.438256 qam30
233790000003.538256 qam31
243870000003.238256 qam32

 



15370002944512064 qam2
26029995445.8512064 qam1
34620000043512064 qam3
43940000041.3512064 qam4

 

Network Log

Time Priority Description

09/01/2022 19:18:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 19:18:29criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 19:18:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 19:18:28criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 19:18:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 12:02:29criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 11:26:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 11:26:18criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 11:26:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 11:26:17criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 11:01:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:59:16criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:59:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:59:16criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:59:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:59:12criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:59:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:59:11criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:22:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 10:22:40criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Does Virgin media provide 2 Way Amplifiers? so after doing a bit of research this seems like the only thing i could find that might help and I'm at the point where i try anything to just keep a steady connection.