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Gnasher22
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Your Broadband is impossible to use

I will say sorry for starters as I am not very tecked up and dont know all the proper jargon.

 

I have been with Virgin media for many years now ever since they took over NTL (I think thats right)

but their is something not right and have tried everything to sort this problem out for many years, but it wont go away.

 

I have the TV, Phone and (which I was told was the gamers option), am using a Super Hub 2ac from which I game on PC, PS4 pro, Xbox One and Nvidia Shield but on all devices I am sort of lagging and what I am seeing on my screen is different to whats happening at the time, gaming feels stiff and unresponsive on all devices.

 

I seem to be getting good pings and decent upload, download speeds but end up getting kicked from online games, regular contacting servers, and always getting a stiff unresponsive expreience on all PC and consoles. When I see a replay of games I am playing like a killcam or goal replay and am not in the same position as I am seeing on my TV. I seem to be behind everyone else.

 

When playing in a group I regularly get kicked and told I have poor internet, but if I have poor internet why am I getting picked to host by the servers.  My speeds are regularly round about 185mb down and 2.1mb up on both consoles and 190mb down and 5mb up on PC. I can game for say an hour quit the game and do a speed check my speeds dramatically go down to 20mb down 0.5mb up, is this right?

 

I regularly can only have one thing connected to my hub as anything else, mobile phone, or PC and console my broadband just freezes, everything starts to go very slowly, it seems week and cannot cope with having anything else connected. Say if I do a speed check say on PS4 and PC it takes an age to find what nat type I am, Xbox One just says nat type restricted or unavailable.

 

Really dont know why I have been paying for this rubbish service, am I getting throttled? is it my Super Hub? I am at a loss as to what to do.

 

One last thing, If I complain by phoning up Virgin Media I always get we cannot find any problems, but for 2 days I will get perfect non lag gaming, then it will go back to normal. This has happened alot of times and I mean alot. So it not just a coinsidence.

 

Any help or advice appreciated.

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cje85
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Re: Your Broadband is impossible to use

Your upload speed doesn't sound very good. It should be 20Mb on the 200 Gamer option. Are you using Wired or WiFi?

Posting your connection stats may help. Go to http://192.168.0.1 (or http://192.168.100.1 if using Modem Mode). Don't log in, just click Check Router Status, as shown below. Then copy/paste the Downstream, Upstream and Network log pages.

check.pnglevels.png

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Superuser
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Re: Your Broadband is impossible to use

how are you connect on the consoles - wired or via wifi 

log into superhub - 192.168.0.1 - DON'T SIGN IN, click router status [top right] - and post the downstream and upstream figures

screen above is for a hub3 OP is on a SH2

and as a gamer you have the best hub - dont push for a hub3

____________________

Tony
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Gnasher22
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Re: Your Broadband is impossible to use

Hi and thanks for the replies. I am using wired for consoles and PC, phone wifi, below are my downstream and Upstream results

Downstream

Frequency (Hz)203000000211000000219000000227000000235000000243000000251000000259000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID910111213141516
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)2.352.352.512.402.102.332.111.34
RxMER (dB)36.8437.0937.0937.0937.3637.3637.0936.84
Pre RS Errors
2995228909214232058220117191732013117838
Post RS Errors
12931329134419531214192212861720

 

Upstream

Channel Type2.02.02.02.0
Channel ID74767573
Frequency (Hz)39400000258000003260000046200000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)43.2542.2542.7543.00
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts00011
T4 Timeouts0000
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