on 24-05-2022 23:04
My Xbox oneguide & VM 360 box are not connecting. I can’t view live TV on the Xbox.
- All cables are correct 🤞 and I’ve tested the source directly to the TV.
- This Xbox does have a HDMI in.
- I’ve not tried another HDMI cable but it is the one that came with the 360 box.
Any suggestions why this won’t connect?
on 26-05-2022 15:22
Any replies from the Community on this issue?
on 29-05-2022 09:55
Hi there scrappydez,
Welcome back to the community.
Just to clarify can you view LiveTV from a HDMI plugged directly into a TV?
Also are any other devices affected by connection?
Thanks,
on 29-05-2022 11:43
>Just to clarify can you view LiveTV from a HDMI plugged directly into a TV?
Yes.
HDMI out from the VM 360 box is actually split so I have two 4K feeds. Each feed can be viewed on the TV. I’ve tried both feeds into the Xbox and live TV can’t be viewed.
Any ideas?
on 31-05-2022 13:34
Hey scappydez, thank you your update and confirming this.
Okay so I have done some digging into for you. Please can you let me know if you have tried this
I have also found out that As of May 2021, OneGuide on Xbox One no longer supports live TV listings. You can continue to use OneGuide to view your connected HDMI devices or USB TV tuner. Please do let keep me you updated. Thanks
Matt - Forum Team
New around here?
on 31-05-2022 15:25
Hi Matt,
Thanks coming back to and I appreciate your help looking into this.
Thank you for the guide. It is one I’ve seen and I did follow these exact instructions but to no avail.
I can confirm that all cables are correct.
I was also aware that oneguide doesn’t display TV listing but from what I can gather, Live TV still should be displayed on the Xbox.
on 31-05-2022 18:50
Hi @scrappydez
What happens if you change the TV360 resolution to 1080p or automatic?
Settings > Audio & Video > HDMI resolution >
on 31-05-2022 19:11
> What happens if you change the TV360 resolution to 1080p or automatic?
> Settings > Audio & Video > HDMI resolution
Not sure but I’ll give it a try and let you know.
on 01-06-2022 01:12
Unfortunately changing the resolution has not solved the problem.
on 01-06-2022 15:54
@scrappydez wrote:>Just to clarify can you view LiveTV from a HDMI plugged directly into a TV?
Yes.
HDMI out from the VM 360 box is actually split so I have two 4K feeds. Each feed can be viewed on the TV. I’ve tried both feeds into the Xbox and live TV can’t be viewed.
Any ideas?
The part highlighted in bold may be the issue. The VM 360 box isn't designed to be passed through to other TV's/equipment. Splitting the feeds can cause issues.
Also, since March 2021, Microsoft removed its TV listings feature on the Xbox One - source link below
https://www.theverge.com/2021/3/11/22324892/microsoft-xbox-one-oneguide-tv-listings-end-may-2021
If you've registered for TVGO, although unlikely you may be able to see the VM EPG or watch programs by using a browser on your Xbox One and going to this url
https://virgintvgo.virginmedia.com/en/tv/tv-guide.html
Please note the app isn't supported or available on the Xbox
https://www.virginmedia.com/help/tv/how-to-use-virgin-tv-go-app