Xbox not connecting to online gaming since virgin fibre fitted

[St22]

Evening all.

So,changing to virgin appears to have been a VERY bad move,since installation,among other things,the sons Xbox will not connect to online servers,mainly GTA online and Fortnite to the point of not being able to use it at all.

GTA will not connect and Fortnite freezes and drops out.

Prior to Virgin BT was faultless.

Anyone any ideas,Im hoping I can cancel the services if not.

Thanks all,a very,very disappointed customer.

[Adduxi]

How are you connecting ?  Wired or wireless ?

Please post your power levels and network log.  Also setup a BQM to monitor your circuit  www.thinkbroadband.com/ping

Once done we can comment.

[St22]

Wired.

How do I post power levels and network log?

Cheers for replying tho

[Adduxi · Accepted solution]

---

@St22 wrote:

<snip>.  How do I post power levels and network log?

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Go to 192.168.0.1 and look for the Router Status link. All the tabs are there. Just copy and paste the information. It will need several posts. Ignore any warnings, the Forum board software will fix any errors. 

[St22]

Acquired Downstream Channel (Hz) 

411000000

Locked

Ranged Upstream Channel (Hz) 

39400194

Locked

Provisioning State 

Online

[St22]

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Network Log

Time Priority Description

04/02/2022 23:25:18	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2022 07:49:20	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2022 19:55:51	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2022 14:59:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2022 21:46:46	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2022 17:12:1	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2022 13:38:38	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2022 10:47:29	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2022 10:46:38	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2022 10:33:9	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2022 10:33:0	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2022 10:29:51	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2022 10:29:7	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2022 16:21:31	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2022 23:44:50	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2022 01:39:31	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2022 11:44:50	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2022 13:21:52	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2022 21:24:32	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2022 23:44:49	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[St22]

Hope this info is what you were after,cheers..

[Adduxi]

You need to post the information from the Downstream and Upstream tabs.  Thanks

[St22]

Downstream ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID1411000000-0.938256 qam12419000000-1.238256 qam23427000000-1.238256 qam34435000000-138256 qam45443000000-1.238256 qam56451000000-1.238256 qam67459000000-1.238256 qam78467000000-1.438256 qam89475000000-1.238256 qam910483000000-1.438256 qam1011491000000-1.238256 qam1112499000000-1.438256 qam1213507000000-1.238256 qam1314515000000-138256 qam1415523000000-1.238256 qam1516531000000-138256 qam1617539000000-0.740256 qam1718547000000-0.938256 qam1819555000000-1.438256 qam1920563000000-1.238256 qam2021571000000-1.538256 qam2122579000000-238256 qam2223587000000-1.738256 qam2324595000000-238256 qam24

[St22]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400233	42.8	5120	64 qam	4
2	46200181	43.3	5120	64 qam	3
3	60300024	44.5	5120	64 qam	1
4	53700231	44	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	2	0