on 20-08-2021 21:38
Hi
My son is having some real issues with his Xbox Series X continually lagging. He is connected wirelessly via a wireless access point connected by a LAN cable to the router. When we do a speed test connected to this wireless network point we are getting 100Mb upload and around 9.5MB download yet he is getting continual issues.
I've copied the logs from the router if anyone can provide any support.
thanks
Alan
Acquired Downstream Channel (Hz) | 331000000 | Locked |
Ranged Upstream Channel (Hz) | 60300000 | Locked |
Provisioning State | Online |
on 20-08-2021 21:39
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 7.3 | 38 | 256 qam | 25 |
2 | 267000000 | 6.9 | 40 | 256 qam | 17 |
3 | 275000000 | 7 | 40 | 256 qam | 18 |
4 | 283000000 | 7.3 | 40 | 256 qam | 19 |
5 | 291000000 | 7.1 | 40 | 256 qam | 20 |
6 | 299000000 | 7.5 | 40 | 256 qam | 21 |
7 | 307000000 | 7.5 | 40 | 256 qam | 22 |
8 | 315000000 | 7.5 | 38 | 256 qam | 23 |
9 | 323000000 | 7.3 | 38 | 256 qam | 24 |
10 | 339000000 | 6.6 | 38 | 256 qam | 26 |
11 | 347000000 | 6.3 | 40 | 256 qam | 27 |
12 | 355000000 | 6.1 | 40 | 256 qam | 28 |
13 | 363000000 | 6.4 | 40 | 256 qam | 29 |
14 | 371000000 | 6.5 | 40 | 256 qam | 30 |
15 | 379000000 | 7 | 40 | 256 qam | 31 |
16 | 387000000 | 7.3 | 40 | 256 qam | 32 |
17 | 395000000 | 7.3 | 40 | 256 qam | 33 |
18 | 403000000 | 7.4 | 40 | 256 qam | 34 |
19 | 411000000 | 7.5 | 40 | 256 qam | 35 |
20 | 419000000 | 7 | 40 | 256 qam | 36 |
21 | 427000000 | 7 | 40 | 256 qam | 37 |
22 | 435000000 | 7 | 40 | 256 qam | 38 |
23 | 443000000 | 7 | 40 | 256 qam | 39 |
24 | 451000000 | 6.6 | 40 | 256 qam | 40 |
on 20-08-2021 21:40
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 3371 | 10683 |
2 | Locked | 40.3 | 707 | 8417 |
3 | Locked | 40.9 | 687 | 8476 |
4 | Locked | 40.3 | 692 | 10259 |
5 | Locked | 40.9 | 675 | 8382 |
6 | Locked | 40.3 | 4135 | 11786 |
7 | Locked | 40.3 | 4387 | 11515 |
8 | Locked | 38.9 | 3139 | 12982 |
9 | Locked | 38.9 | 4155 | 11690 |
10 | Locked | 38.9 | 3191 | 10556 |
11 | Locked | 40.3 | 2893 | 10495 |
12 | Locked | 40.3 | 2995 | 10501 |
13 | Locked | 40.3 | 3209 | 10521 |
14 | Locked | 40.3 | 2945 | 11320 |
15 | Locked | 40.9 | 2680 | 10788 |
16 | Locked | 40.9 | 823 | 11607 |
17 | Locked | 40.9 | 819 | 16505 |
18 | Locked | 40.3 | 738 | 22633 |
19 | Locked | 40.3 | 755 | 22345 |
20 | Locked | 40.3 | 868 | 23061 |
21 | Locked | 40.9 | 821 | 23958 |
22 | Locked | 40.3 | 803 | 22483 |
23 | Locked | 40.3 | 2127 | 21855 |
24 | Locked | 40.3 | 3044 | 18899 |
on 20-08-2021 21:42
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 41.8 | 5120 | 64 qam | 1 |
2 | 39400000 | 41.8 | 5120 | 64 qam | 4 |
3 | 46200000 | 41.8 | 5120 | 64 qam | 3 |
4 | 53699981 | 41.8 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 3 | 0 |
2 | ATDMA | 0 | 0 | 4 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 3 | 0 |
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | HSUBsgvca69834ncxv9873254 |
Primary Downstream Service Flow
SFID | 7916 |
Max Traffic Rate | 117000047 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 7915 |
Max Traffic Rate | 10500047 |
Max Traffic Burst | 16320 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
on 20-08-2021 21:42
Network Log
Time Priority Description
20/08/2021 20:07:7 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/08/2021 15:55:51 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/08/2021 15:55:51 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/08/2021 15:55:43 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 13:08:22 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 12:36:11 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 12:36:6 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 12:36:6 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 12:36:6 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/08/2021 13:27:37 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/08/2021 13:27:37 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/08/2021 11:46:28 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/08/2021 10:41:28 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/08/2021 10:41:26 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/08/2021 10:41:26 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/08/2021 10:41:26 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/08/2021 10:41:26 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/08/2021 10:41:25 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 14:46:46 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/08/2021 10:49:25 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 21-08-2021 22:47
on 24-08-2021 08:28
Hi AlanH70,
Thanks for your post, I am sorry you're having this issue with your broadband services recently.
I have had a look at your services on my side and can see there is an area outage, which is regarding an SNR issue.
This is due to be fixed today - 24 AUG 2021 18:00 - but please be aware this is just an estimate, it could change depending on what the engineers find. However, I am sure they will be working incredibly hard to get this fixed as soon as possible for you.
If you find your issue persists after this fault has been resolved, please come back to us and we will gladly take a deeper look into your services for you 🙂
Thanks,
Megan_L