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Xbox Series X disconnecting

Tommy88
Tuning in

I have my Series X wired with an Ethernet cable and I always seem to get disconnected for like 10 seconds but then it reconnects automatically. I’ve had it a couple times where it wouldn’t connect and I had to restart however. I can’t play any game online as it disconnects and it’s frustrating. I know it’s not my Modem or router as my PC and PS5 work flawlessly. I have replaced the Ethernet cable, I have Open NAT, reset the MAC address and selected a different port and nothing works. I really think it’s the Xbox but I don’t wanna go through the hassle of returning it to have it looked at, fixed or exchanged. What should I do?

1 REPLY 1

Corey_C
Moderator
Moderator

Thanks for your post and welcome to the community forums, Tommy88,

 

It does sound like it might be the console.Does the drop still happen if you connect direct to the hub? 

 

Cheers,

Corey C