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Dudge80
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Xbox One keeps disconnecting

I have seen previous posts regarding this issue and am experiencing it also.

I had a very helpful engineer come out just over a week ago who upgraded both my TV box and router . Unfortunately ever since I have had issues where my internet access drops to my hard wired Xbox One. It was may once every few hours but recently it is occuring twice an hour. 

Previous posts have suggest some port configurations. I've seen other comments about upstream signals being too high?

Is anyone able to help please?

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Forum Team (Retired) Heather_J
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Re: Xbox One keeps disconnecting

Hello Dudge80, 

Thanks for posting and a warm welcome to the Community 😄

Sorry for the connection problems with your Xbox, it sounds frustrating. I have checked your upstream levels and everything is fine. It's very possible that you might need to enable access to a few ports, here's a guide on how to do this. 

Hope this helps, 

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Dudge80
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Re: Xbox One keeps disconnecting

Hi there, I read all of the posts and decided to buy a new router. From the history it looks like the hardware you supply is not fit for purpose. 😔

I installed a new router last night and haven't had a drop out since.

This is important feedback for you though don't get me wrong I'm not angry... Just disappointed.

I didn't have any issues with my prior superhub just the SH3 which replaces it.

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Forum Team (Retired) Heather_J
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Re: Xbox One keeps disconnecting

Hello Dudge80, 

Thanks for keeping us in the loop 🙂

I'm pleased you've noticed an improvement when using your own equipment. 

Please let us know if you need help with anything else. 

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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