X-Box Lag using ethernet

[UM4R91]

Hi there recently signed up to Virgin Media and have the 500 mbps package. When gaming I get a lot of lag, from my side I have done all the port forwarding I normally do with any broadband provider. And this lag can occur even in non peak times.

My set up, I have hub 4 I believe and 2 wifi Pods, I have an Xbox series X attached to one via the ethernet port and an Xbox series S  to the second pod via the ethernet pod.

I have set up a quality monitor. I think it I set it up correctly, it detected the IP automatically from the laptop. (does it still work if laptop is switched off?)

[UM4R91]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	330750000	2.1	39	QAM256	25
1	138750000	4.4	37.6	QAM256	1
2	146750000	4.3	37.4	QAM256	2
3	154750000	4.4	37.6	QAM256	3
4	162750000	4	37.4	QAM256	4
5	170750000	3.4	37.6	QAM256	5
6	178750000	3.3	38.6	QAM256	6
7	186750000	3.4	37.6	QAM256	7
8	194750000	3.5	38.6	QAM256	8
9	202750000	3.1	38.6	QAM256	9
10	210750000	2.6	38.6	QAM256	10
11	218750000	1.8	37.6	QAM256	11
12	226750000	1.4	38.6	QAM256	12
13	234750000	2.1	37.6	QAM256	13
14	242750000	2.8	38.6	QAM256	14
15	250750000	2.9	38.6	QAM256	15
16	258750000	3.3	38.6	QAM256	16
17	266750000	2.8	38.6	QAM256	17
18	274750000	2.2	39	QAM256	18
19	282750000	2.5	39	QAM256	19
20	290750000	2.8	38.6	QAM256	20
21	298750000	3.2	39	QAM256	21
22	306750000	3.1	39	QAM256	22
23	314750000	3.2	39	QAM256	23
24	322750000	3	39	QAM256	24
26	338750000	1.5	39	QAM256	26
27	346750000	1.1	38.6	QAM256	27
28	354750000	0.9	39	QAM256	28
29	362750000	1.2	39	QAM256	29
30	370750000	1.5	39	QAM256	30
31	378750000	1.4	38.6	QAM256	31

[UM4R91]

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.983261	0	0
1	Locked	37.636276	0	0
2	Locked	37.355988	0	0
3	Locked	37.636276	0	0
4	Locked	37.355988	0	0
5	Locked	37.636276	0	0
6	Locked	38.605377	0	0
7	Locked	37.636276	0	0
8	Locked	38.605377	0	0
9	Locked	38.605377	0	0
10	Locked	38.605377	0	0
11	Locked	37.636276	0	0
12	Locked	38.605377	0	0
13	Locked	37.636276	0	0
14	Locked	38.605377	0	0
15	Locked	38.605377	0	0
16	Locked	38.605377	0	0
17	Locked	38.605377	0	0
18	Locked	38.983261	0	0
19	Locked	38.983261	0	0
20	Locked	38.605377	0	0
21	Locked	38.983261	0	0
22	Locked	38.983261	0	0
23	Locked	38.983261	0	0
24	Locked	38.983261	0	0
26	Locked	38.983261	0	0
27	Locked	38.605377	0	0
28	Locked	38.983261	0	0
29	Locked	38.983261	0	0
30	Locked	38.983261	0	0
31	Locked	38.605377	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

42

-0.4

1255111052

7

[UM4R91]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49600000	46	5120 KSym/sec	64QAM	1
2	43100000	46	5120 KSym/sec	64QAM	2
3	36600000	45.8	5120 KSym/sec	64QAM	3
4	30100000	45.3	5120 KSym/sec	64QAM	4
5	23600000	45	5120 KSym/sec	64QAM	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	1	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	1	0
4	US_TYPE_STDMA	0	0	0	0
5	US_TYPE_STDMA	0	0	1	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10.8

41.8

2K

QAM8

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

220

53.4

0

0

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	cmreg-vmdg640-bbt053+voc-b.cm

Primary Downstream Service Flow

SFID	17008
Max Traffic Rate	575000000
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	17007
Max Traffic Rate	38520000
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	bestEffort

[Adduxi]

---

@UM4R91 wrote:

<snip>  I have set up a quality monitor. I think it I set it up correctly, it detected the IP automatically from the laptop. (does it still work if laptop is switched off?)

---

You need the WAN IP for a BQM to work. Just Google "what's my IP" and it will show your Public IP (WAN address)  This is the IP you need for your BQM as it's the IP address of the VM Hub.

Also you are not really using ethernet to connect to the Hub, you are still using wifi between the Hub and the Pods.  Best to get it wired in directly if at all possible.

[UM4R91]

here are my graphs from the last 3 days

Saturday

Sunday

Monday

[UM4R91]

Live Link:

Broadband Quality Monitor | thinkbroadband

[newapollo]

Hi @UM4R91 

It's great that you managed to post the live link to your BQM.

I'm afraid you will need to repost the three earlier ones, but this time without your IP address showing.

I must admit the live one doesn't look too good.

[UM4R91]

thanks for the heads-up newapollo. here are the BQM again with IP address now removed

Saturday

Sunday

Monday

[Adduxi]

Terrible BQM’s and showing packet loss. Could be a local area fault or faulting equipment, cables etc.  One for Vm to investigate.