on 10-07-2021 23:35
Hi, my wired ethernet cuts out after about 10mins of gaming and comes back after about 5-10 seconds. After the initial cut out it's fine for the rest of the session. It's started about 2 weeks ago and has been consistently happening every day.
I'm on the M500 package if that's relevant.
Thanks,
on 11-07-2021 09:40
speed should not matter - you can set up a bqm but i doubt if that will show the drop as its only for a few seconds - i cannot see how its relevant but does the internet drop if you are browsing for 10 minutes or so
what do the lights on the hub do when it drops
am not a gamer so am in the dark on that but it sounds like something in the game - is it just one game or more
on 11-07-2021 12:33
So the internet doesn't drop during browsing only while gaming. I can't really tell what happens on the hub since it comes back after 5ish seconds and happens on multiple games, not just one.
I could try the bqm to see if anything happens. I'll give that a go
on 11-07-2021 12:39
post the levels from the hub
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream
if its an earlier hub button is top right
on 11-07-2021 12:44
Here are the Downstream:
1 | 331000000 | 0 | 40 | 256 qam | 25 |
2 | 203000000 | 0.2 | 40 | 256 qam | 9 |
3 | 211000000 | 0.2 | 40 | 256 qam | 10 |
4 | 219000000 | 0.2 | 40 | 256 qam | 11 |
5 | 227000000 | -0.2 | 40 | 256 qam | 12 |
6 | 235000000 | -0.2 | 40 | 256 qam | 13 |
7 | 243000000 | -0.4 | 40 | 256 qam | 14 |
8 | 251000000 | 0 | 40 | 256 qam | 15 |
9 | 259000000 | 0 | 40 | 256 qam | 16 |
10 | 267000000 | 0 | 43 | 256 qam | 17 |
11 | 275000000 | 0 | 40 | 256 qam | 18 |
12 | 283000000 | -0.2 | 40 | 256 qam | 19 |
13 | 291000000 | -0.4 | 40 | 256 qam | 20 |
14 | 299000000 | -0.2 | 40 | 256 qam | 21 |
15 | 307000000 | -0.4 | 40 | 256 qam | 22 |
16 | 315000000 | -0.2 | 40 | 256 qam | 23 |
17 | 323000000 | 0 | 40 | 256 qam | 24 |
18 | 339000000 | -0.2 | 40 | 256 qam | 26 |
19 | 347000000 | 0 | 40 | 256 qam | 27 |
20 | 355000000 | -0.2 | 40 | 256 qam | 28 |
21 | 363000000 | -0.2 | 40 | 256 qam | 29 |
22 | 371000000 | -0.2 | 40 | 256 qam | 30 |
23 | 379000000 | -0.7 | 40 | 256 qam | 31 |
24 | 387000000 | -0.7 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.9 | 101 | 0 |
2 | Locked | 40.3 | 226 | 14 |
3 | Locked | 40.9 | 104 | 10 |
4 | Locked | 40.9 | 218 | 36 |
5 | Locked | 40.3 | 152 | 47 |
6 | Locked | 40.3 | 83 | 0 |
7 | Locked | 40.3 | 75 | 0 |
8 | Locked | 40.3 | 125 | 119 |
9 | Locked | 40.9 | 85 | 117 |
10 | Locked | 43.3 | 114 | 99 |
11 | Locked | 40.9 | 105 | 90 |
12 | Locked | 40.9 | 72 | 45 |
13 | Locked | 40.3 | 85 | 39 |
14 | Locked | 40.3 | 72 | 42 |
15 | Locked | 40.3 | 67 | 26 |
16 | Locked | 40.9 | 73 | 10 |
17 | Locked | 40.3 | 95 | 12 |
18 | Locked | 40.3 | 89 | 0 |
19 | Locked | 40.9 | 71 | 0 |
20 | Locked | 40.9 | 38 | 0 |
21 | Locked | 40.3 | 22 | 0 |
22 | Locked | 40.3 | 22 | 0 |
23 | Locked | 40.3 | 32 | 0 |
24 | Locked | 40.9 | 42 | 0 |
on 11-07-2021 12:44
And Upstream:
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 42.8 | 5120 | 64 qam | 1 |
2 | 39400000 | 41.3 | 5120 | 64 qam | 4 |
3 | 46200000 | 42.8 | 5120 | 64 qam | 3 |
4 | 53700000 | 42.8 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 2 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |
on 11-07-2021 12:51
nothing wrong there - what does the uptime of the hub show - not sure where it is - technical i think - its there somewhere
a 5 sec drop is not the hub dropping the connection to VM imo - its too quick - it takes far longer than that for the hub to reboot
worth trying a gaming session in modem mode - only the one device will connect but that takes the router side out of the equation - if it does not drop then you should be pushing VM to change the hub to test further
on 11-07-2021 13:02
Not sure where you check the uptime (couldn't find it)
I'm going to try the modem mode to see if anything happens.
on 11-07-2021 13:04
@SamOndercin wrote:Not sure where you check the uptime (couldn't find it)
I'm going to try the modem mode to see if anything happens.
i'm on a hub4 but i think the others are similar - its in admin - info after you log in
on 11-07-2021 13:06
I got it here it is