Warcraft - Frequent Disconnects

[kmoly16]

For the past week or so I am having regular disconnects in World of Warcraft, every 30 minutes or so, which when playing with friends and/or raiding is becoming quite the annoyance. 

I have ran ping tests against blizzard's servers, used WinMTR and none of these are displaying any packet loss at all. 

I have removed all addons etc and any custom code that may be running through other addons and nothing seems to work. 

This is the only game I am having issues with. 

Any guidance or support is appreciated. 

[Viovis]

Hi there i am having the same issue as everyone else. the disconnects are happening to us on multiple computers. 
any help would be appreciated 😄

sorry to hijack the thread.

Upstream  US-1 US-2 US-3 US-4

Channel Type	2.0	2.0	2.0	2.0
Channel ID	12	13	11	10
Frequency (Hz)	25800000	53700000	32600000	39400000
Ranging Status	Success	Success	Success	Success
Modulation	64QAM	64QAM	64QAM	64QAM
Symbol Rate (Sym/sec)	5120000	5120000	5120000	5120000
Mini-Slot Size	2	2	2	2
Power Level (dBmV)	50.25	51.00	50.25	51.00
T1 Timeouts	0	0	0	0
T2 Timeouts	0	0	0	0
T3 Timeouts	9	0	0	0
T4 Timeouts	0	0	0	0

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)	138750000	146750000	154750000	162750000	170750000	178750000	186750000	194750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Channel ID	1	2	3	4	5	6	7	8
Modulation	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM
Symbol Rate (Msym/sec)	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000
Interleave Depth	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17
Power Level (dBmV)	2.17	1.87	1.67	1.36	1.33	0.93	0.65	0.54
RxMER (dB)	36.84	37.09	37.09	36.84	37.36	37.36	37.09	37.09
Pre RS Errors	12991	41146	16928	36606	10326	9963	14952	32214
Post RS Errors	8781	16405	11442	11635	4879	6150	6048	7678

[Ryan_N]

Hi Viovis, 

Thank you for your post and welcome to the forums.

I'm sorry to hear that you're having issues with your connection. I will send you a private message to look into this for you. 

Cheers. 

[Beowoof]

Hi

My appologies as well for hijacking someone else's thread, but my problem appears to be the same in that WoW disconnects every 30 minutes or so.I'm also getting these disconnects when working from home via VPN.

I've downloaded WinMTR, but have no idea how to use it. Is there a guide somewhere?

Appreciate any help you can offer.

[Beowoof]

Hi

Sorry, me again. Not sure if this will help. This is my Virgin Media Up and Downstream

Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors

Locked	1	138750000 Hz	256 QAM	-1.2 dBmV	37.9 dB	3873	423
Locked	2	146750000 Hz	256 QAM	-1.0 dBmV	38.3 dB	5490	352
Locked	3	154750000 Hz	256 QAM	-0.9 dBmV	38.3 dB	1116	403
Locked	4	162750000 Hz	256 QAM	-1.0 dBmV	38.3 dB	1414	722
Locked	5	170750000 Hz	256 QAM	-1.1 dBmV	39.0 dB	811	441
Locked	6	178750000 Hz	256 QAM	-1.2 dBmV	39.4 dB	650	353
Locked	7	186750000 Hz	256 QAM	-1.4 dBmV	39.0 dB	590	349
Locked	8	194750000 Hz	256 QAM	-1.3 dBmV	39.0 dB	553	336

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate

Locked	4	39400000 Hz	ATDMA	47.5 dBmV	64QAM	6400000 Hz	5120 Ksym/sec
Locked	3	46200000 Hz	ATDMA	47.5 dBmV	64QAM	6400000 Hz	5120 Ksym/sec
Locked	2	53700000 Hz	ATDMA	47.5 dBmV	64QAM	6400000 Hz	5120 Ksym/sec
Locked	1	60300000 Hz	ATDMA	47.0 dBmV	64QAM	6400000 Hz	5120 Ksym/sec

No idea what it means. Was also thinking of asking for the new SuperHub 3 in the hope it would resolve my issues, but can't see anywhere on MY Virgin Media where or how to request one.

Many thanks

[DCop]

Hi, like the above sorry to hi-jack, however I have been experiencing this same issue since the launch for WOW classic with the generic WOW51900319 disconnect code. I have followed all the guidance blizzard provide, flush DNS, I've reset the router still using superhub2ac here. I should have though to look for other virgin users experiencing this before now and just by chance came accross this in a Google search. I really want to get to the bottom of this, I hope the below helps you you need me to do more please let me know, thanks:

WinMTR statistics

Host	%	Sent	Recv	Best	Avrg	Wrst	Last
192.168.0.1	0	750	750	0	0	9	0
No response from host	100	151	0	0	0	0	0
uddi-core-2b-xe-814-0.network.virginmedia.net	0	750	750	9	15	46	17
No response from host	100	151	0	0	0	0	0
86.85-254-62.static.virginmediabusiness.co.uk	0	750	750	21	29	63	26
No response from host	100	151	0	0	0	0	0
uk-lon03a-ri1-ae-2-0.aorta.net	0	750	750	22	29	61	27
213.46.175.254	0	750	750	22	33	105	26
ae1-br01-eqld5.as57976.net	0	750	750	25	33	109	28
et-0-0-2-br02-eqam1.as57976.net	1	747	746	0	35	124	32
et-0-0-67-pe01-eqam1.as57976.net	1	747	746	0	36	147	32
185.60.112.157	1	747	746	0	32	54	30

[DCop]

Hi me again I just ran this hope is can help:

TRACEROUTE:
traceroute to 82.14.177.155 (82.14.177.155), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.293 ms 0.283 ms 0.281 ms
2 37.244.25.130 (37.244.25.130) 0.816 ms 0.826 ms 0.826 ms
3 Blizzard Blizzard 1.468 ms 1.513 ms 1.586 ms
4 137.221.66.36 (137.221.66.36) 1.022 ms 1.084 ms 1.170 ms
5 137.221.77.72 (137.221.77.72) 7.578 ms 7.587 ms 7.587 ms
6 137.221.65.19 (137.221.65.19) 7.477 ms 7.458 ms 7.439 ms
7 137.221.79.34 (137.221.79.34) 7.560 ms 7.582 ms 7.563 ms
8 uk-lon03a-ri1-ae-25-0.aorta.net (213.46.175.253) 8.646 ms 8.655 ms 8.654 ms
9 uk-lon03a-ri2-ae-50-0.aorta.net (84.116.135.69) 10.284 ms 9.445 ms 9.490 ms
10 * * *
11 uk-lon01b-ri1-ae-23-0.aorta.net (84.116.135.30) 8.427 ms 8.581 ms 8.340 ms
12 * * *
13 uddi-core-2b-ae2-0.network.virginmedia.net (62.254.84.146) 20.825 ms 20.836 ms 20.776 ms
14 * * *
15 * * *

19/11/2019 18:34:15 UTC
--------------------

TRACEROUTE:
traceroute to 82.14.177.155 (82.14.177.155), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.312 ms 0.294 ms 0.290 ms
2 37.244.24.2 (37.244.24.2) 0.551 ms 0.612 ms 0.904 ms
3 Blizzard Blizzard 1.168 ms 1.234 ms 1.292 ms
4 137.221.66.40 (137.221.66.40) 22.167 ms 22.431 ms 22.437 ms
5 137.221.78.66 (137.221.78.66) 1.053 ms 1.056 ms 1.054 ms
6 137.221.78.32 (137.221.78.32) 1.051 ms 1.204 ms 1.176 ms
7 nl-ams14a-ri1-ae-26-0.aorta.net (213.46.182.193) 3.191 ms 2.352 ms 2.318 ms
8 * * *
9 nl-ams04a-ri3-ae-8-0.aorta.net (84.116.130.97) 1.305 ms 1.317 ms 1.347 ms
10 * * *
11 * * *
12 uddi-core-2a-ae2-0.network.virginmedia.net (62.254.84.142) 18.204 ms 18.041 ms 18.029 ms
13 * * *
14 * * *
15 * * *

19/11/2019 18:34:15 UTC
--------------------

MTR:
Start: Tue Nov 19 18:34:15 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.24.2 0.0% 10 0.4 0.5 0.4 0.6 0.0
3.|-- Blizzard 0.0% 10 1.4 1.5 1.4 1.7 0.0
4.|-- 137.221.66.40 0.0% 10 1.1 6.3 1.0 33.7 11.4
5.|-- 137.221.78.66 0.0% 10 1.0 2.0 0.8 6.1 1.7
6.|-- 137.221.78.32 0.0% 10 1.1 3.4 1.0 18.9 5.6
7.|-- nl-ams14a-ri1-ae-26-0.aorta.net 0.0% 10 0.7 2.5 0.6 9.3 3.1
8.|-- nl-ams02a-rc2-lag-5-0.aorta.net 90.0% 10 1.2 1.2 1.2 1.2 0.0
9.|-- nl-ams04a-ri3-ae-8-0.aorta.net 0.0% 10 1.2 2.3 1.2 9.5 2.5
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- uddi-core-2a-ae2-0.network.virginmedia.net 0.0% 10 18.1 18.2 17.9 20.2 0.5
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

19/11/2019 18:34:15 UTC
--------------------

MTR:
Start: Tue Nov 19 18:34:15 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.3 0.0
2.|-- 37.244.25.130 0.0% 10 0.5 1.1 0.4 4.3 1.1
3.|-- Blizzard 0.0% 10 1.2 1.2 1.0 1.4 0.0
4.|-- 137.221.66.36 0.0% 10 0.9 1.0 0.9 1.3 0.0
5.|-- 137.221.77.72 0.0% 10 7.5 15.4 7.4 63.9 17.8
6.|-- 137.221.65.19 0.0% 10 7.4 7.4 7.3 7.5 0.0
7.|-- 137.221.79.34 0.0% 10 7.4 10.5 7.4 37.4 9.4
8.|-- uk-lon03a-ri1-ae-25-0.aorta.net 0.0% 10 8.3 8.1 8.0 8.3 0.0
9.|-- uk-lon03a-ri2-ae-50-0.aorta.net 0.0% 10 8.9 9.0 8.7 10.2 0.3
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- uk-lon01b-ri1-ae-23-0.aorta.net 0.0% 10 8.5 9.4 8.3 18.5 3.1
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- uddi-core-2b-ae2-0.network.virginmedia.net 0.0% 10 20.8 22.4 20.6 37.4 5.2
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

[Lee_R]

Hi Beowoof,

Can I ask if you've tested your network for any faults in your area and also to the connection to your own property? If only to rule out the possibility of that being the issue. You can do so 

You can do this here . Once you've tested for area faults, if none are showing, this is when you can test your own connection and book a technician if required.    Can I also ask if you're experiencing the disconnects when connected to an ethernet cable?  We can look into replacing your existing hub with a Superhub 3. 

Please do get back to us.

Regards

Lee_R

[Beowoof]

Hi Lee_R

I've checked the service status in our area frequently in the past during the lifespan of these issues, and it always came up good.

I raised a seperate topic for this which has already been dealt with to a degree...link below:

https://community.virginmedia.com/t5/Gaming-Support/Warcraft-Frequent-Disconnects/td-p/3928236

It was suggested I request the new HUB3 which I've done. It's expected to arrive on Monday, so will keep you guys updated and report any further issues.

Regards

[Papous15]

Spoiler

Hey there, I have the same problem for a year now that made me quit wow. Lately I rejoined and still have the same problem wow 51900319.Can I have some help on that also? Thanks

[Beth_G]

Hey Papous15,

Thanks for your comment and I can see you have only recently joined the community; welcome!

Sorry to hear you have been suffering from the same broadband issue. I've had a look at your account from here and can see that your 5Ghz WiFi band is disabled, I was just wondering if there was a particular reason for this? As this may be causing some issues with connected devices that are closer to the router due to them being on the 2.4Ghz incorrectly.

If you can tell me a little bit more about the issues you're experiencing and whether wired/wireless devices are affected that would really help us diagnose where the problem lies and how we can fix it for you.

Many thanks,

Beth