on 03-04-2022 23:26
Hi, recently when I play WarThunder, it would occur a game connection failure and sometime with high package lost, most of the situation happen at afternoon or evening.
Rebooting the modem will solve the problem temporarily, but the problem will still appear the next day.
Is there any other solution?
on 04-04-2022 09:45
Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping
Once done we can comment.
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on 04-04-2022 16:21
Here are details of the hub, I'm not sure if they are excatly what you required for. I will post the BQM report tomorrow.
No. Time Type Priority Event1 | 01/01/1970 00:01:37 | 84020100 | Error | Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
2 | 01/01/1970 00:02:02 | 82000200 | Critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
3 | 04/01/2022 16:14:53 | 90000000 | Warning | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
4 | 04/01/2022 16:14:55 | 73050400 | Warning | REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
5 | 04/01/2022 16:14:55 | 82001200 | Warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
6 | 04/01/2022 16:27:06 | 67050300 | Warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
7 | 04/03/2022 04:03:22 | 82000200 | Critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
8 | 04/03/2022 14:02:10 | 90000000 | Warning | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
9 | 04/03/2022 14:02:14 | 73050400 | Warning | REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
10 | 04/03/2022 14:02:14 | 82001100 | Warning | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
11 | 04/03/2022 14:02:14 | 82001200 | Warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
12 | 04/03/2022 14:14:25 | 67050300 | Warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
13 | 04/04/2022 11:10:50 | 90000000 | Warning | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
14 | 04/04/2022 11:10:54 | 73050400 | Warning | REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
15 | 04/04/2022 11:10:54 | 82001200 | Warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16 | 04/04/2022 11:23:05 | 67050300 | Warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Network Access | Permitted |
IP Address | 10.150.118.9 |
Subnet Mask | 255.255.252.0 |
Gateway IP Address | 10.150.116.1 |
DHCP Lease Time | 😧 4 H: 00 M: 56 S: 25 |
Port ID | Frequency (Hz) | Modulation | Potencia (dBmV) | Channel | SNR (dB)atio (dB) | Bytes | Correcteds | Uncorrectables |
1 | 139000000 | QAM256 | 0.500 | 1 | 38.983 | 2089120267 | 0 | 0 |
2 | 147000000 | QAM256 | 0.599 | 2 | 38.983 | 25643 | 0 | 0 |
3 | 155000000 | QAM256 | 1.000 | 3 | 38.983 | 16206 | 0 | 0 |
4 | 163000000 | QAM256 | 1.200 | 4 | 38.605 | 24514 | 0 | 0 |
5 | 171000000 | QAM256 | 1.299 | 5 | 38.605 | 22460 | 0 | 0 |
6 | 179000000 | QAM256 | 1.200 | 6 | 38.983 | 19397 | 0 | 0 |
7 | 187000000 | QAM256 | 1.000 | 7 | 38.983 | 28767 | 0 | 0 |
8 | 195000000 | QAM256 | 0.700 | 8 | 38.983 | 25231 | 0 | 0 |
9 | 203000000 | QAM256 | 0.500 | 9 | 38.605 | 11704 | 0 | 0 |
10 | 211000000 | QAM256 | 0.400 | 10 | 38.605 | 21703 | 0 | 0 |
11 | 219000000 | QAM256 | 0.200 | 11 | 38.605 | 10208 | 0 | 0 |
12 | 227000000 | QAM256 | -0.200 | 12 | 38.605 | 10025 | 0 | 0 |
13 | 235000000 | QAM256 | -0.599 | 13 | 38.605 | 20107 | 0 | 0 |
14 | 243000000 | QAM256 | -0.900 | 14 | 38.605 | 17750 | 0 | 0 |
15 | 251000000 | QAM256 | -1.000 | 15 | 38.605 | 8684 | 0 | 0 |
16 | 259000000 | QAM256 | -0.799 | 16 | 38.983 | 12330 | 0 | 0 |
17 | 267000000 | QAM256 | -0.900 | 17 | 38.605 | 19776 | 0 | 0 |
18 | 275000000 | QAM256 | -0.599 | 18 | 38.605 | 12095 | 0 | 0 |
19 | 283000000 | QAM256 | -1.000 | 19 | 38.605 | 11379 | 0 | 0 |
20 | 291000000 | QAM256 | -1.099 | 20 | 38.605 | 10073 | 0 | 0 |
21 | 299000000 | QAM256 | -0.400 | 21 | 38.605 | 11324 | 0 | 0 |
22 | 307000000 | QAM256 | 0.099 | 22 | 38.983 | 11486 | 0 | 0 |
23 | 315000000 | QAM256 | 0.000 | 23 | 38.605 | 10305 | 0 | 0 |
24 | 323000000 | QAM256 | -0.099 | 24 | 38.605 | 14071 | 0 | 0 |
25 | 331000000 | QAM256 | -0.400 | 25 | 38.605 | 27063 | 0 | 0 |
26 | 339000000 | QAM256 | -0.599 | 26 | 38.983 | 23390 | 0 | 0 |
27 | 347000000 | QAM256 | -0.799 | 27 | 38.983 | 31095 | 0 | 0 |
28 | 355000000 | QAM256 | -1.000 | 28 | 38.983 | 9091562 | 0 | 0 |
29 | 363000000 | QAM256 | -1.299 | 29 | 38.983 | 27940 | 0 | 0 |
30 | 371000000 | QAM256 | -1.500 | 30 | 38.983 | 22591 | 0 | 0 |
31 | 379000000 | QAM256 | -1.299 | 31 | 38.983 | 41008 | 0 | 0 |
32 | 442000000 | UNSUPPORTED | -60.000 | 159 | 15.688 | 0 | 0 | 0 |
Receiver | FFT type | Subcarr 0 Frequency(Hz) | PLC locked | NCP locked | MDC1 locked | PLC power(dBmv) |
0 | NA | NA | NO | NO | NO | NA |
1 | 4K | 368600000 | YES | YES | YES | -1.299999 |
Port ID | Frequency (Hz) | Modulation | Potencia (dBmV) | Channel | BandWidth |
1 | 39400000 | 64QAM | 44.520 | 4 | |
2 | 46200000 | 64QAM | 45.020 | 3 | |
3 | 53700000 | 64QAM | 46.520 | 2 | |
4 | 60300000 | 64QAM | 47.020 | 1 |
on 04-04-2022 18:38
Are you in Ireland by chance? Those Hub stats don’t look familiar to me.
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on 05-04-2022 10:50
I'm in Glasgow, and not long ago your colleague replace the Hub with a new one, model name: CHITA.
on 05-04-2022 10:52
Here's the BQM status of yesterday.
on 05-04-2022 12:11
@MARINE4th wrote:I'm in Glasgow, and not long ago your colleague replace the Hub with a new one, model name: CHITA.
Not familiar with that Model? Are you on a business account? Can you post a photo of the Hub?
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on 05-04-2022 19:25
😊
on 06-04-2022 13:11
And my admin webpage has a "virgin media Business" logo on it, but my bandwidth is 100mbps with price of 25£ per month, so I'm not sure if it's business account.
on 08-04-2022 18:53
Hi @MARINE4th
Thank you for your post.
I am sorry to hear about the issues you are having with the service.
That is a Virgin Media Business Hub.
We can only assist with residential accounts here.
Please reach out to our Virgin Media business team here and they will be able to assist further.
Vikki - Forum Team
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