on 04-11-2021 18:04
Hello
I'm experiencing an issue with WoT with constant disconnection from the server in the end of the battle. Spoken to WoT tech support, checked and tested lots of things. Another test proofed it is a my local provider fault. Issue never comes when playing via VPN, only on direct connection. Same issue with any of WoT servers.
WoT tech support suggests route from my hub to the WoT servers can be changed to solve the issue and minimise pings
Any ideas how to get this sorted?
Thanks
See tracing on VPN and direct.
Tracing route to wotru3-1.login.wargaming.net [92.223.21.240]
over a maximum of 30 hops:
1 19 ms 18 ms 16 ms 10.2.0.1
2 16 ms 16 ms 16 ms 190.2.130.2
3 22 ms 18 ms 22 ms 109.236.95.228
4 18 ms 20 ms 18 ms 109.236.95.106
5 20 ms 17 ms 19 ms speed-ix.gcore.lu [185.1.95.125]
6 * * * Request timed out.
7 * * * Request timed out.
8 23 ms 27 ms 24 ms 92.223.112.89
9 24 ms 25 ms 24 ms ed-sl-b240.fe.core.pw [92.223.21.240]
Trace complete.
Tracing route to wotru3-1.login.wargaming.net [92.223.21.239]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
2 10 ms 8 ms 8 ms 10.53.38.177
3 14 ms 17 ms 19 ms aztw-cmts-02-ge01.network.virginmedia.net [213.106.140.13]
4 * * * Request timed out.
5 17 ms 18 ms 18 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
6 19 ms 18 ms 19 ms 213.46.174.118
7 33 ms 28 ms 18 ms ldn-bb4-link.ip.twelve99.net [62.115.120.238]
8 24 ms 18 ms 18 ms adm-bb4-link.ip.twelve99.net [62.115.113.238]
9 29 ms 28 ms 18 ms adm-b1-link.ip.twelve99.net [62.115.137.65]
10 19 ms 18 ms 18 ms gcore-ic334952-adm-b1.ip.twelve99-cust.net [62.115.162.7]
11 * * * Request timed out.
12 * * * Request timed out.
13 24 ms 31 ms 38 ms 92.223.112.89
14 30 ms 28 ms 28 ms ed-sl-b239.fe.core.pw [92.223.21.239]
Trace complete.
Answered! Go to Answer
on 18-06-2022 19:03
So its been a while now since I have had the hub2 replaced with a hub3 and I've had no issues what so ever, on summing it up I was charged £35 to have a FAULTY router replaced that your tech support desk said was OK, I feel ripped off by Virgin scam Media. Would I recommend this company, NO CHANCE.
on 20-06-2022 19:09
Hi @IllusiveJack thanks for your post although I'm sorry to hear you weren't aware of the £35 charge.
As previously mentioned in this thread, there are charges for equipment upgrades. If you have a faulty Hub, then it will be replaced free of charge with a like-for-like model and the same is applicable for TV boxes as a comparison too.
I do sincerely apologise if this wasn't made clear to you at the time of discussion, but it is correct that the £35 charge stands for a Hub upgrade.
Many thanks
on 20-06-2022 22:49
The Hub that I had was Faulty and you charged me for a new one, I had to have a upgrade because you don't give out hub 2's anymore so your company scammed me out of £35 so that use the network, YOUR NETWORK, without having disconnects all the time. Virgin Scammers!
on 20-06-2022 22:55
Sorry I forgot to mention that a post from you two weeks ago stated :-
"You can easily upgrade from the Super Hub 2ac, or older, by downloading the Virgin Media Connect App and then disconnecting from your Virgin Wi-Fi and connecting to the app via 3G/4G/5G. It will then suggest that you upgrade to the Hub 3, and will advise of delivery options - this wont change your contract or pricing."
Notice what it says in bold? Tell me where it states I will be scammed out of £35
on 23-06-2022 10:40
Hi IllusiveJack,
Thanks for coming back to us on this one. Whilst there is no change to the pricing of your monthly amount or add additional time to the contract, the £35 charge is the standard activation for a new hub.
We wouldn't be able to remove this I'm afraid as the amount has been correctly charged.
Apologies once again.
Thanks,
on 23-06-2022 10:59
Yeah I know how it works, activation for a new hub is done by software on the network which does not need any human intervention and you charge £35, once a rip off, always a rip off.
So answer this, I was already activated with my previous hub, why did you close that active network and charge me for reactivation, it was you that shut me off in the first place, so again it was your fault I had to be re activated?
on 25-06-2022 15:19
Thanks for coming back to us. I am sorry you're unhappy. I will send you a PM now to assist further.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 25-06-2022 17:50
Thanks for the message, you'll need to message me the details I've asked for in order for us to discuss the complaint further. I am sure you'll understand I cannot discuss this without it.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 25-06-2022 18:24
So you ask me to respond in a private message and when I did, you then answer back in a public forum, the support from Virgin is second to none. OK if you even bothered to read the messages prior to this then you will see that the issue I had with the faulty router was resolved by you supplying me with a new router, you obviously didn't even bother to read that.
My only grievance is that you charged me £35 and as the rest of your support staff are happy that I was charged £35, what the hell do you think you are going to do?
on 27-06-2022 19:28
Good Evening @IllusiveJack,
Sadly we cannot investigate an account charge dispute publicly, hence the private message from my colleague.
Please respond to my colleague via private message with the answers to the questions that have been asked.
Kindest regards,
David_Bn