WORLD OF TANKS disconnects from server

[RUSH_GT]

Hello

I'm experiencing an issue with WoT with constant disconnection from the server in the end of the battle. Spoken to WoT tech support, checked and tested lots of things. Another test proofed it is a my local provider fault. Issue never comes when playing via VPN, only on direct connection. Same issue with any of WoT servers. 

WoT tech support suggests route from my hub to the WoT servers can be changed to solve the issue and minimise pings

Any ideas how to get this sorted?

Thanks

See tracing on VPN and direct.

Tracing route to wotru3-1.login.wargaming.net [92.223.21.240]
over a maximum of 30 hops:

1 19 ms 18 ms 16 ms 10.2.0.1
2 16 ms 16 ms 16 ms 190.2.130.2
3 22 ms 18 ms 22 ms 109.236.95.228
4 18 ms 20 ms 18 ms 109.236.95.106
5 20 ms 17 ms 19 ms speed-ix.gcore.lu [185.1.95.125]
6 * * * Request timed out.
7 * * * Request timed out.
8 23 ms 27 ms 24 ms 92.223.112.89
9 24 ms 25 ms 24 ms ed-sl-b240.fe.core.pw [92.223.21.240]

Trace complete.

Tracing route to wotru3-1.login.wargaming.net [92.223.21.239]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
2 10 ms 8 ms 8 ms 10.53.38.177
3 14 ms 17 ms 19 ms aztw-cmts-02-ge01.network.virginmedia.net [213.106.140.13]
4 * * * Request timed out.
5 17 ms 18 ms 18 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
6 19 ms 18 ms 19 ms 213.46.174.118
7 33 ms 28 ms 18 ms ldn-bb4-link.ip.twelve99.net [62.115.120.238]
8 24 ms 18 ms 18 ms adm-bb4-link.ip.twelve99.net [62.115.113.238]
9 29 ms 28 ms 18 ms adm-b1-link.ip.twelve99.net [62.115.137.65]
10 19 ms 18 ms 18 ms gcore-ic334952-adm-b1.ip.twelve99-cust.net [62.115.162.7]
11 * * * Request timed out.
12 * * * Request timed out.
13 24 ms 31 ms 38 ms 92.223.112.89
14 30 ms 28 ms 28 ms ed-sl-b239.fe.core.pw [92.223.21.239]

Trace complete.

[RetroG]

Hi Rush_GT - may take a day or so but a forum team member should get back to you - that was my experience - and hopefully they will sort the issue out.

Retro

[Carley_S]

Hi @RUSH_GT

Sorry to see that your issue has not been resolved yet. I'll continue this conversation via private message so we can look into this further. Please look out for my PM in your inbox. 

[Kings2018]

Hi, I am also suffering from this WOT disconnect problem for the last 6 months, at the end of very game WOT disconnects the only way I can play the game without disconnecting is with a VPN, no other games seem to be efffected. How can I arrange for my Superhub 2 to be updated to the Superhub 3 which appears to fix the problem ?

Regards

            Kingsley

[IllusiveJack]

I'm still waiting for an answer for a question I posted on 18th February, DOES ANY VIRGIN STAFF READ THESE POSTS?

[Reece_MH]

Hi @Kings2018 and @IllusiveJack,

Sorry it has taken some time to respond to your post. Due to the way our systems work, we tend to advise to create your own thread to receive the fastest response. If a post has been resolved previously, it may not responded to for some time after.

You can easily upgrade from the Super Hub 2ac, or older, by downloading the Virgin Media Connect App and then disconnecting from your Virgin Wi-Fi and connecting to the app via 3G/4G/5G. It will then suggest that you upgrade to the Hub 3, and will advise of delivery options - this wont change your contract or pricing.

You can find out more regarding this here.

Cheers,

[IllusiveJack]

You say "easily upgrade"!!! (joke) This is what the instructions say - "Download the Virgin Media Connect app and connect to the current Hub via 3G or 4G on your phone – without your Virgin WiFi being turned on. It will suggest to upgrade to the Hub 3 and you can collect this free from your local shop. blah blah blah" So I followed those instructions and when I tried to log in with a virgin account it tells me "UNABLE TO CONNECT" Because your instructions told me to turn off the wireless! Even using the App with the wi-fi turned ON it keeps telling me that the password is incorrect, even though I can log into this site with no problem! What shall I do now? Why can you just send a replacement rather than put your customers through all this xxxx. I've been with Virgin for donkeys years and should be getting better support than this.

[IllusiveJack]

Sorry but the information you gave to easily upgrade is complete rubbish, after finally fixing the login issue and get the app to tell me I need to upgrade to a Hub3, IT TELLS ME TO CALL YOUR SUPPORT TO UPGRADE!!!!! Why couldn't you just tell me that in the first place rather than send me on a wild goose chase, no wonder you get a bad name.

[IllusiveJack]

If you want to change from a hub2 to a hub3 they say you have to upgrade and pay more offering you a hub 4, what a rip off that is, so after being passed around several times and being cut off twice I finally got them to send me a super Hub 3 but at a cost of £35, which is a joke as I have been with virgin 25 years. This is outrageous how they treat their life long customers.

One support agent said they have no super hub 3's anymore yet another said they do, a very poorly trained support desk.

[Carley_S]

Hi IllusiveJack, 

Sorry to hear about the delay in resolve this issue for you. We do still offer Hub 3's so unsure why the agent advised we didn't. Charges for any equipment upgrades will be applied if applicable. Hopefully now that you have a hub 3 ordered, this should be resolved for you. If you have any further issues or concerns, please do not hesitate to post back on the community forums, we'll be here to help if needed. 

[Kings2018]

Hi,
      many thanks for you help, I followed your rough instructions and have ordered a new Virgin Media Hub via the mobile app which I should receive in the next week or so. Just for your records/feedback, the link in the email did not take me to any helpful information and just asked me to log back in to the website (even though I was already logged in) and just displayed some general info. On the VM app it stated the upgrade to the Hub 3 was free but right at the end of the order it appears to have updated my contract from the Big Kahuna to New Package ( 1-Month Contract)
Full House Bundle on £123 a month, hopefully after one month I can change this back again. I will report back here after I have installed the new Hub 3 to let you know that everything is working properly, thanks again for your assistance on this matter.

Regards

              Kingsley