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Handss93
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Virgin Media Speed

On my PS4 I only get download speeds of 65kbps, which I’m sure you’ll agree is useless. I’m on the 200Gb Optical Fibre contract. 

I’ve run tests on this website for speed and it says nothing’s wrong and suggests moving the box closer. I was only provided with a cable about 2m long and it was installed in my kitchen. I was then quoted £99 refitting fee. 

Does anyone know what kind of cable is used to connect the superhub to the wall fitting. The cable has a sticker on which says “push, don’t screw” and most coaxial cables online look like they have a screw fitting. 

Can anyone help me find the right cable to extend its reach? 

Thank you

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jb66
Alessandro Volta
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Re: Virgin Media Speed

You can use a really long ethernet cable

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Forum Team
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Re: Virgin Media Speed

Hi Handss93,

 

Thanks for your post and welcome to the community 🙂

 

Apologies for the delayed reply, and also the low speeds. Can you try a non-console wired speedtest for me? 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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