on 06-02-2023 15:43
Hi, ive been getting very bad latency in every game i play to the point of being unplayable.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/36df96e85c139948f97bed069932e99c82451ed7
on 07-02-2023 11:09
Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.
Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping
Once done we can comment.
On the surface your BQM is a mess ....
If you wait here a day or two a VM Mod will be along to comment as well.
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on 07-02-2023 15:02
Time Priority Description
07/02/2023 14:59:45 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/02/2023 01:01:17 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/02/2023 14:42:35 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/02/2023 14:42:6 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/02/2023 14:23:38 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/02/2023 09:03:53 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2023 20:38:42 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2023 20:38:35 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2023 19:02:28 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2023 19:02:16 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2023 19:01:27 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2023 18:55:41 | notice | Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2023 18:53:26 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2023 17:31:59 | notice | NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2023 14:49:37 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2023 03:40:15 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2023 03:40:15 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/02/2023 01:13:32 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/01/2023 13:31:43 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 6.9 | 38 | 256 qam | 25 |
2 | 235000000 | 7.5 | 38 | 256 qam | 13 |
3 | 243000000 | 7.5 | 38 | 256 qam | 14 |
4 | 251000000 | 7.3 | 38 | 256 qam | 15 |
5 | 259000000 | 7.4 | 38 | 256 qam | 16 |
6 | 267000000 | 7.4 | 38 | 256 qam | 17 |
7 | 275000000 | 7.3 | 38 | 256 qam | 18 |
8 | 283000000 | 7.4 | 38 | 256 qam | 19 |
9 | 291000000 | 7.1 | 38 | 256 qam | 20 |
10 | 299000000 | 7.3 | 38 | 256 qam | 21 |
11 | 307000000 | 7.1 | 38 | 256 qam | 22 |
12 | 315000000 | 6.9 | 38 | 256 qam | 23 |
13 | 323000000 | 7 | 38 | 256 qam | 24 |
14 | 339000000 | 6.9 | 38 | 256 qam | 26 |
15 | 347000000 | 7 | 38 | 256 qam | 27 |
16 | 355000000 | 6.5 | 38 | 256 qam | 28 |
17 | 363000000 | 6.9 | 38 | 256 qam | 29 |
18 | 371000000 | 7 | 38 | 256 qam | 30 |
19 | 379000000 | 6.6 | 38 | 256 qam | 31 |
20 | 387000000 | 7.1 | 38 | 256 qam | 32 |
21 | 395000000 | 7 | 38 | 256 qam | 33 |
22 | 403000000 | 6.9 | 40 | 256 qam | 34 |
23 | 411000000 | 7.1 | 38 | 256 qam | 35 |
24 | 419000000 | 6.8 | 38 | 256 qam | 36 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 6 | 0 |
2 | Locked | 38.9 | 8 | 0 |
3 | Locked | 38.6 | 9 | 0 |
4 | Locked | 38.9 | 4 | 0 |
5 | Locked | 38.9 | 6 | 0 |
6 | Locked | 38.9 | 5 | 0 |
7 | Locked | 38.9 | 7 | 0 |
8 | Locked | 38.9 | 6 | 0 |
9 | Locked | 38.6 | 6 | 0 |
10 | Locked | 38.6 | 7 | 0 |
11 | Locked | 38.9 | 7 | 0 |
12 | Locked | 38.9 | 8 | 0 |
13 | Locked | 38.9 | 5 | 0 |
14 | Locked | 38.6 | 5 | 0 |
15 | Locked | 38.9 | 6 | 0 |
16 | Locked | 38.9 | 1 | 0 |
17 | Locked | 38.9 | 4 | 0 |
18 | Locked | 38.9 | 5 | 0 |
19 | Locked | 38.9 | 4 | 0 |
20 | Locked | 38.9 | 5 | 0 |
21 | Locked | 38.9 | 5 | 0 |
22 | Locked | 40.3 | 6 | 0 |
23 | Locked | 38.9 | 12 | 0 |
24 | Locked | 38.9 | 4 | 0 |
on 07-02-2023 15:03
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 49600000 | 42.3 | 5120 | 64 qam | 1 |
2 | 23600000 | 42.3 | 5120 | 64 qam | 5 |
3 | 30100000 | 42.3 | 5120 | 64 qam | 4 |
4 | 36600000 | 42.3 | 5120 | 64 qam | 3 |
5 | 43100000 | 42.3 | 5120 | 64 qam | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
5 | ATDMA | 0 | 0 | 0 | 0 |
on 09-02-2023 15:37
Thanks for your post @HWLewis1080.
I notice that you appear to have multiple posts on this issue, with the original one responded to via this link.
Can you please provide us with an update via the original thread and avoid composing and commenting on multiple posts on the same issue?
Kindest regards,
David_Bn
on 09-02-2023 15:46
I have replied to that linked post yet you are responding to this post instead of helping me on that post