on 28-04-2020 17:42
Hey,
Having a lot of issues with ping spikes in Valorant but no other games. This is mostly only happening during the day, in the evenings it is typically better, but there are still occasional spikes. Ping averages at 50 or so but spikes to 700+.
Network log:
Time Priority Description
28/04/2020 17:35:29 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/04/2020 17:34:50 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/04/2020 15:30:6 | Error | DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 411000000 | 5.6 | 38 | 256 qam | 1 |
2 | 419000000 | 5.8 | 38 | 256 qam | 2 |
3 | 427000000 | 6 | 38 | 256 qam | 3 |
4 | 435000000 | 6 | 38 | 256 qam | 4 |
5 | 443000000 | 5.9 | 38 | 256 qam | 5 |
6 | 451000000 | 6 | 38 | 256 qam | 6 |
7 | 459000000 | 6.3 | 38 | 256 qam | 7 |
8 | 467000000 | 6.3 | 38 | 256 qam | 8 |
9 | 475000000 | 6.5 | 38 | 256 qam | 9 |
10 | 483000000 | 6.1 | 38 | 256 qam | 10 |
11 | 491000000 | 6.1 | 38 | 256 qam | 11 |
12 | 499000000 | 5.9 | 38 | 256 qam | 12 |
13 | 507000000 | 5.8 | 38 | 256 qam | 13 |
14 | 515000000 | 5.5 | 38 | 256 qam | 14 |
15 | 523000000 | 5.6 | 38 | 256 qam | 15 |
16 | 531000000 | 5.5 | 38 | 256 qam | 16 |
17 | 539000000 | 5.3 | 38 | 256 qam | 17 |
18 | 547000000 | 5.3 | 38 | 256 qam | 18 |
19 | 555000000 | 5.4 | 38 | 256 qam | 19 |
20 | 563000000 | 5.6 | 38 | 256 qam | 20 |
21 | 571000000 | 6 | 38 | 256 qam | 21 |
22 | 579000000 | 6 | 40 | 256 qam | 22 |
23 | 587000000 | 6.1 | 38 | 256 qam | 23 |
24 | 595000000 | 6.4 | 38 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 1186 | 48 |
2 | Locked | 38.9 | 1209 | 55 |
3 | Locked | 38.6 | 1183 | 50 |
4 | Locked | 38.9 | 1283 | 72 |
5 | Locked | 38.9 | 1365 | 73 |
6 | Locked | 38.6 | 1379 | 55 |
7 | Locked | 38.9 | 1428 | 68 |
8 | Locked | 38.9 | 1312 | 59 |
9 | Locked | 38.9 | 1242 | 44 |
10 | Locked | 38.9 | 1679 | 50 |
11 | Locked | 38.9 | 1534 | 48 |
12 | Locked | 38.9 | 1569 | 49 |
13 | Locked | 38.9 | 1935 | 42 |
14 | Locked | 38.9 | 2081 | 33 |
15 | Locked | 38.9 | 2283 | 52 |
16 | Locked | 38.9 | 2641 | 143 |
17 | Locked | 38.9 | 2654 | 51 |
18 | Locked | 38.6 | 2751 | 89 |
19 | Locked | 38.9 | 2745 | 104 |
20 | Locked | 38.6 | 2776 | 78 |
21 | Locked | 38.6 | 2652 | 35 |
22 | Locked | 40.3 | 2194 | 102 |
23 | Locked | 38.9 | 1953 | 35 |
24 | Locked | 38.6 | 1684 | 42 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46199935 | 4.2 | 5120 | 64 qam | 1 |
2 | 25799980 | 4.075 | 5120 | 64 qam | 4 |
3 | 32600000 | 4.15 | 5120 | 64 qam | 3 |
4 | 39400069 | 4.175 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 28-03-2021 13:56
Did this get resolved? As I am having the same issue. I was with SKY BB and never had a problem, I joned VM on the 1st of this month and its been horrendous. I have even raised a complaint as I spent numerous phonecalls and around 3 hours trying to get any sence out of the customer service, retentions and gadget support team. The gadget team even suggested they could fix the issuse by opening ports but would only do it if i subscribed and paid a monthly fee!!! VM are literally supporting tech support scams? I am very unhappy! Lag spikes and packet loss.
03-04-2021 12:52 - edited 03-04-2021 12:59
50ms still too high to a server supposedly hosted in Paris tbh.