on 28-04-2020 17:42
Hey,
Having a lot of issues with ping spikes in Valorant but no other games. This is mostly only happening during the day, in the evenings it is typically better, but there are still occasional spikes. Ping averages at 50 or so but spikes to 700+.
Network log:
Time Priority Description
28/04/2020 17:35:29 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/04/2020 17:34:50 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/04/2020 15:30:6 | Error | DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 411000000 | 5.6 | 38 | 256 qam | 1 |
2 | 419000000 | 5.8 | 38 | 256 qam | 2 |
3 | 427000000 | 6 | 38 | 256 qam | 3 |
4 | 435000000 | 6 | 38 | 256 qam | 4 |
5 | 443000000 | 5.9 | 38 | 256 qam | 5 |
6 | 451000000 | 6 | 38 | 256 qam | 6 |
7 | 459000000 | 6.3 | 38 | 256 qam | 7 |
8 | 467000000 | 6.3 | 38 | 256 qam | 8 |
9 | 475000000 | 6.5 | 38 | 256 qam | 9 |
10 | 483000000 | 6.1 | 38 | 256 qam | 10 |
11 | 491000000 | 6.1 | 38 | 256 qam | 11 |
12 | 499000000 | 5.9 | 38 | 256 qam | 12 |
13 | 507000000 | 5.8 | 38 | 256 qam | 13 |
14 | 515000000 | 5.5 | 38 | 256 qam | 14 |
15 | 523000000 | 5.6 | 38 | 256 qam | 15 |
16 | 531000000 | 5.5 | 38 | 256 qam | 16 |
17 | 539000000 | 5.3 | 38 | 256 qam | 17 |
18 | 547000000 | 5.3 | 38 | 256 qam | 18 |
19 | 555000000 | 5.4 | 38 | 256 qam | 19 |
20 | 563000000 | 5.6 | 38 | 256 qam | 20 |
21 | 571000000 | 6 | 38 | 256 qam | 21 |
22 | 579000000 | 6 | 40 | 256 qam | 22 |
23 | 587000000 | 6.1 | 38 | 256 qam | 23 |
24 | 595000000 | 6.4 | 38 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 1186 | 48 |
2 | Locked | 38.9 | 1209 | 55 |
3 | Locked | 38.6 | 1183 | 50 |
4 | Locked | 38.9 | 1283 | 72 |
5 | Locked | 38.9 | 1365 | 73 |
6 | Locked | 38.6 | 1379 | 55 |
7 | Locked | 38.9 | 1428 | 68 |
8 | Locked | 38.9 | 1312 | 59 |
9 | Locked | 38.9 | 1242 | 44 |
10 | Locked | 38.9 | 1679 | 50 |
11 | Locked | 38.9 | 1534 | 48 |
12 | Locked | 38.9 | 1569 | 49 |
13 | Locked | 38.9 | 1935 | 42 |
14 | Locked | 38.9 | 2081 | 33 |
15 | Locked | 38.9 | 2283 | 52 |
16 | Locked | 38.9 | 2641 | 143 |
17 | Locked | 38.9 | 2654 | 51 |
18 | Locked | 38.6 | 2751 | 89 |
19 | Locked | 38.9 | 2745 | 104 |
20 | Locked | 38.6 | 2776 | 78 |
21 | Locked | 38.6 | 2652 | 35 |
22 | Locked | 40.3 | 2194 | 102 |
23 | Locked | 38.9 | 1953 | 35 |
24 | Locked | 38.6 | 1684 | 42 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46199935 | 4.2 | 5120 | 64 qam | 1 |
2 | 25799980 | 4.075 | 5120 | 64 qam | 4 |
3 | 32600000 | 4.15 | 5120 | 64 qam | 3 |
4 | 39400069 | 4.175 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 29-04-2020 17:14
Pretty much unplayable rn
on 29-04-2020 18:50
So it only happens on one game?
Are you hardwired to the hub?
on 29-04-2020 19:03
Discord seems to lag out too so might be happening elsewhere
Yes, wired to the hub
Thanks!
on 30-04-2020 11:06
This is only happening between 9am - 7pm or so, could it be due to congestion in the local area? The status on the website has no known issues in the area.
on 30-04-2020 11:46
@hkowlett wrote:This is only happening between 9am - 7pm or so, could it be due to congestion in the local area?
Almost certainly, yes!
on 30-04-2020 13:35
Hi hkowlett,
A big welcome to our community forums 🙂
Really sorry to see you're experiencing problems with your broadband. I have done a background check and can see there is an SNR issue in your area, the reference is F008000626. It is currently estimated to be fixed 06 MAY 2020 12:50.
Apologies for any disruption in the meantime, our engineers will be working hard to get this fixed.
Many thanks,
on 07-05-2020 16:38
Hey Hetty_R,
Could you confirm if the SNR issue was resolved yesterday? We're still experiencing huge spikes in latency sporadically.
Thank you
on 07-05-2020 16:52
We can see that there is congestion in the area and the reference is F007997382 - estimated fix 03/06/20 - Chris
on 07-05-2020 16:57