VALORANT Huge Ping MS Spikes

[hkowlett]

Hey,

Having a lot of issues with ping spikes in Valorant but no other games. This is mostly only happening during the day, in the evenings it is typically better, but there are still occasional spikes. Ping averages at 50 or so but spikes to 700+. 

Network log:

Time Priority Description

28/04/2020 17:35:29	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2020 17:34:50	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2020 15:30:6	Error	DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	411000000	5.6	38	256 qam	1
2	419000000	5.8	38	256 qam	2
3	427000000	6	38	256 qam	3
4	435000000	6	38	256 qam	4
5	443000000	5.9	38	256 qam	5
6	451000000	6	38	256 qam	6
7	459000000	6.3	38	256 qam	7
8	467000000	6.3	38	256 qam	8
9	475000000	6.5	38	256 qam	9
10	483000000	6.1	38	256 qam	10
11	491000000	6.1	38	256 qam	11
12	499000000	5.9	38	256 qam	12
13	507000000	5.8	38	256 qam	13
14	515000000	5.5	38	256 qam	14
15	523000000	5.6	38	256 qam	15
16	531000000	5.5	38	256 qam	16
17	539000000	5.3	38	256 qam	17
18	547000000	5.3	38	256 qam	18
19	555000000	5.4	38	256 qam	19
20	563000000	5.6	38	256 qam	20
21	571000000	6	38	256 qam	21
22	579000000	6	40	256 qam	22
23	587000000	6.1	38	256 qam	23
24	595000000	6.4	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	1186	48
2	Locked	38.9	1209	55
3	Locked	38.6	1183	50
4	Locked	38.9	1283	72
5	Locked	38.9	1365	73
6	Locked	38.6	1379	55
7	Locked	38.9	1428	68
8	Locked	38.9	1312	59
9	Locked	38.9	1242	44
10	Locked	38.9	1679	50
11	Locked	38.9	1534	48
12	Locked	38.9	1569	49
13	Locked	38.9	1935	42
14	Locked	38.9	2081	33
15	Locked	38.9	2283	52
16	Locked	38.9	2641	143
17	Locked	38.9	2654	51
18	Locked	38.6	2751	89
19	Locked	38.9	2745	104
20	Locked	38.6	2776	78
21	Locked	38.6	2652	35
22	Locked	40.3	2194	102
23	Locked	38.9	1953	35
24	Locked	38.6	1684	42

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46199935	4.2	5120	64 qam	1
2	25799980	4.075	5120	64 qam	4
3	32600000	4.15	5120	64 qam	3
4	39400069	4.175	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[hkowlett]

Pretty much unplayable rn

[gary_dexter]

So it only happens on one game?

Are you hardwired to the hub?

[hkowlett]

Discord seems to lag out too so might be happening elsewhere 

Yes, wired to the hub 

Thanks!

[hkowlett]

This is only happening between 9am - 7pm or so, could it be due to congestion in the local area? The status on the website has no known issues in the area. 

[jem101]

---

@hkowlett wrote:

This is only happening between 9am - 7pm or so, could it be due to congestion in the local area? 

---

Almost certainly, yes!

[Hetty_R]

Hi hkowlett, 

A big welcome to our community forums 🙂 

Really sorry to see you're experiencing problems with your broadband. I have done a background check and can see there is an SNR issue in your area, the reference is F008000626. It is currently estimated to be fixed 06 MAY 2020 12:50. 

Apologies for any disruption in the meantime, our engineers will be working hard to get this fixed. 

Many thanks, 

[hkowlett]

Hey Hetty_R,

Could you confirm if the SNR issue was resolved yesterday? We're still experiencing huge spikes in latency sporadically. 

Thank you

[Chris_W1]

We can see that there is congestion in the area and the reference is F007997382  - estimated fix 03/06/20 - Chris 

[hkowlett]

Yikes, is there anything we can do in the meantime? Another month of unusable internet is crazy.