Unusable Connection with Extreme Latency in Evenings

[TOGAPower]

Hello all!

For the past few evenings, from 6pm onwards the internet becomes unusable for anything requiring a solid latency (gaming, video calls, etc.). See graphs below:

All equipment is wired via ethernet, and I have tried restarting/resetting the hub with no luck. This problem seems to have been getting steadily worse over the past few weeks, but has recently become unusable.

Any thoughts? Oversubscription?

[TOGAPower]

FWIW if this helps:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

4	435000000	5.599998	37.355988	QAM256	4
1	411000000	5.099998	37.355988	QAM256	1
2	419000000	5.300003	37.636276	QAM256	2
3	427000000	5.400002	37.636276	QAM256	3
5	443000000	5.699997	37.355988	QAM256	5
6	451000000	5.599998	37.355988	QAM256	6
7	459000000	5.000000	37.636276	QAM256	7
8	467000000	5.199997	37.636276	QAM256	8
9	475000000	4.900002	37.355988	QAM256	9
10	483000000	5.099998	37.636276	QAM256	10
11	491000000	4.699997	37.355988	QAM256	11
12	499000000	4.699997	37.355988	QAM256	12
13	507000000	4.500000	37.636276	QAM256	13
14	515000000	4.599998	37.355988	QAM256	14
15	523000000	4.400002	37.636276	QAM256	15
16	531000000	4.500000	37.355988	QAM256	16
17	539000000	4.699997	37.355988	QAM256	17
18	547000000	4.800003	37.355988	QAM256	18
19	555000000	5.000000	37.636276	QAM256	19
20	563000000	5.099998	37.355988	QAM256	20
21	571000000	5.199997	37.355988	QAM256	21
22	579000000	5.400002	37.355988	QAM256	22
23	587000000	5.400002	37.636276	QAM256	23
24	595000000	5.800003	37.636276	QAM256	24
25	603000000	5.300003	37.355988	QAM256	25
26	611000000	4.699997	37.355988	QAM256	26
27	619000000	4.599998	37.636276	QAM256	27
28	627000000	4.300003	37.355988	QAM256	28
29	635000000	4.000000	37.636276	QAM256	29
30	643000000	3.799999	37.355988	QAM256	30
31	651000000	3.599998	37.636276	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

4	Locked	37.355988	0	0
1	Locked	37.355988	0	0
2	Locked	37.636276	0	0
3	Locked	37.636276	0	0
5	Locked	37.355988	0	0
6	Locked	37.355988	0	0
7	Locked	37.636276	0	0
8	Locked	37.636276	0	0
9	Locked	37.355988	0	0
10	Locked	37.636276	0	0
11	Locked	37.355988	0	0
12	Locked	37.355988	0	0
13	Locked	37.636276	0	0
14	Locked	37.355988	0	0
15	Locked	37.636276	0	0
16	Locked	37.355988	0	0
17	Locked	37.355988	0	0
18	Locked	37.355988	0	0
19	Locked	37.636276	0	0
20	Locked	37.355988	0	0
21	Locked	37.355988	0	0
22	Locked	37.355988	0	0
23	Locked	37.636276	0	0
24	Locked	37.636276	0	0
25	Locked	37.355988	0	0
26	Locked	37.355988	1	0
27	Locked	37.636276	0	0
28	Locked	37.355988	0	0
29	Locked	37.636276	1	0
30	Locked	37.355988	1	0
31	Locked	37.636276	1	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

728

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

39

4.9

190511405

0

[TOGAPower]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	39.520599	5120 KSym/sec	64QAM	3
2	39400000	38.770599	5120 KSym/sec	64QAM	4
3	53700000	39.770599	5120 KSym/sec	64QAM	2
4	60300000	39.770599	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[Andrew-G]

Check that the BQM is tracking your current IP, but looks like a combination of both bad noise, although hub status data you posted isn't showing the evidence, and over-utilisation.

The spikes through the small hours of the morning are almost certain some form of noise fault, and those should be resolvable.  The peak time slow down, that's over-utilisation, and the link above explains your options, and this link explains how VM cause and then deal with the problem.

Very occasionally there's a fault that creates a similar BQM to over-utilisation but does not have the same underlying cause of a congested network, and in that case, if it can be found then it can be fixed.  But the odds on this are low - about the same as you encountering a leprechaun riding a unicorn across a meadow of four leafed clover to hand you a winning national lottery ticket and a next-day GP appointment.

[Martin_N]

Hi TOGAPower, 

Thank you for your post. I'm very sorry to hear about the issue you're having with your broadband service. 

I have been able to locate your account and have taken a look at your levels and everything seems to be checking out as okay. 

Can you confirm if you're continuing to have issues with this?

^Martin