I remain of the view that the problem is most likely a utilisation issue. BQM profile fits that, VM staff are saying the hub status is good and there's no area faults. What else is there? I note the staff say there isn't a utilisation problem, but that will be because there's nothing relating to this posted on the fault system. And the reason there's nothing posted on the system will be because either:
1) The issue has been investigated by the networks team, but the threshold criteria VM apply when looking at utilisation problems haven't been reached, meaning that although there's a problem, VM won't officially acknowledge it, nor spend time and money to resolve it.
2) There have been insufficient complaints, so the problem hasn't even been referred to the networks team to look at. If it's this, it'll take a month or so of badgering VM to get it referred to the networks team. They'll take a month or so to investigate. If they conclude it's below the threshold, go to response 1. If it is above the threshold, it goes into the pot of schemes needing money, and if you're very lucky it will get fixed. Previous cases suggest that even in this best case, you're looking at seven months, sometimes more.
I'd suggest you ask for the problem to be escalated to the AFM for a further look. If that produces no improvement then you either live with this and hope that some remote day the problem gets fixed, or you kick up a fuss and demand to be released from any fixed term contract without penalty.
