on 22-04-2022 23:10
Recently switched to virgin media broadband under the m100 package, using the super hub 3. any kind of online gaming experience is unplayable from the crazy ping spikes/latency. I was wondering if anyone could help identify the issue since thanks.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/1adcc193275372591dbb2edcdfb6d207531456e5
PLEASE ignore the block of red someone reset the router in my household without knowing i set up the BQM
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 42.8 | 5120 | 64 qam | 1 |
2 | 46200000 | 42 | 5120 | 64 qam | 3 |
3 | 39400000 | 41.8 | 5120 | 64 qam | 4 |
4 | 53700000 | 42.3 | 5120 | 64 qam | 2 |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 203000000 | 5.5 | 40 | 256 qam | 9 |
2 | 211000000 | 5.5 | 40 | 256 qam | 10 |
3 | 219000000 | 5.4 | 40 | 256 qam | 11 |
4 | 227000000 | 5.4 | 40 | 256 qam | 12 |
5 | 235000000 | 5.3 | 40 | 256 qam | 13 |
6 | 243000000 | 5 | 40 | 256 qam | 14 |
7 | 251000000 | 4.8 | 40 | 256 qam | 15 |
8 | 259000000 | 4.8 | 40 | 256 qam | 16 |
9 | 267000000 | 5.1 | 40 | 256 qam | 17 |
10 | 275000000 | 4.9 | 40 | 256 qam | 18 |
11 | 283000000 | 4.5 | 40 | 256 qam | 19 |
12 | 291000000 | 4.9 | 40 | 256 qam | 20 |
13 | 299000000 | 5.3 | 40 | 256 qam | 21 |
14 | 307000000 | 5 | 40 | 256 qam | 22 |
15 | 315000000 | 5.1 | 40 | 256 qam | 23 |
16 | 323000000 | 5.1 | 38 | 256 qam | 24 |
17 | 331000000 | 5.1 | 40 | 256 qam | 25 |
18 | 339000000 | 5.3 | 40 | 256 qam | 26 |
19 | 347000000 | 5.1 | 40 | 256 qam | 27 |
20 | 355000000 | 4.4 | 40 | 256 qam | 28 |
21 | 363000000 | 4.3 | 40 | 256 qam | 29 |
22 | 371000000 | 4.9 | 40 | 256 qam | 30 |
23 | 379000000 | 4.9 | 38 | 256 qam | 31 |
24 | 387000000 | 4.4 | 40 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 4378 | 0 |
2 | Locked | 40.3 | 3939 | 0 |
3 | Locked | 40.3 | 3395 | 0 |
4 | Locked | 40.3 | 2981 | 0 |
5 | Locked | 40.3 | 2496 | 0 |
6 | Locked | 40.3 | 2219 | 0 |
7 | Locked | 40.3 | 1880 | 0 |
8 | Locked | 40.9 | 1635 | 0 |
9 | Locked | 40.9 | 1394 | 0 |
10 | Locked | 40.3 | 1261 | 0 |
11 | Locked | 40.3 | 1218 | 0 |
12 | Locked | 40.3 | 1088 | 0 |
13 | Locked | 40.3 | 859 | 0 |
14 | Locked | 40.9 | 794 | 0 |
15 | Locked | 40.3 | 603 | 3 |
16 | Locked | 38.9 | 579 | 3 |
17 | Locked | 40.3 | 483 | 0 |
18 | Locked | 40.3 | 481 | 0 |
19 | Locked | 40.3 | 451 | 0 |
20 | Locked | 40.3 | 455 | 0 |
21 | Locked | 40.3 | 434 | 0 |
22 | Locked | 40.3 | 376 | 0 |
23 | Locked | 38.9 | 294 | 0 |
24 | Locked | 40.9 | 146 | 0 |
on 23-04-2022 13:01
Please do not double post, another thread makes it difficult to follow and diagnose. Thanks.
However, your BQM is not looking good, but your stats are fine. This will need VM to diagnose from their end.
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on 23-04-2022 16:05
Hi thanks for reaching out sorry about the double post, I've heard the hub 3 and 4 are both awful for low latency gaming without there being any issues at all. Is there any way to solve that problem since in my household its the main use.
on 25-04-2022 14:55
Hi @Dan786
Thanks for posting on our community forum!
How has your connection been over the weekend? Have you noticed any improvement?
Regards
on 25-04-2022 16:03
No it's the same situation no matter what the connection is just unstable with no consecutive ping/latency even with a wired connection. Even tried disconnecting all other connections bar the pc and still the same issue
on 28-04-2022 11:29
Hi @Dan786
Thank you for your reply
I am going to drop you a private message now to confirm some more details and to investigate further, please keep an eye on your inbox.
Regards