That recent TBB graph is. IMHO, showing peak time over utilisation, from around 16:00 and only dropping off at around Midnight.
You should be getting a rolling monthly rebate until this is fixed. Granted it will not fix the issue but will go a little way as compensation for a poor service.
Thanks for keeping in touch
Really sorry for the connection problems you're experiencing. I'll get in touch with you via PM (purple envelope, top right) with more info about the fault.
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I have the same problem. If anyone could respond to my post it would be greatly appreciated