Unplayable high ping games

[halifax1983]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/06c030e1ed1492f564661c78163b2e7a7df18878-27-07-2021

[Andrew-G]

Doesn't look good.  I suggest you connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

Then we can check for any obvious problems with power, noise or error counts.

[halifax1983]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	3.7	38	256 qam	25
2	203000000	4.6	38	256 qam	9
3	211000000	4.5	38	256 qam	10
4	219000000	4.6	38	256 qam	11
5	227000000	4.5	38	256 qam	12
6	235000000	4.5	38	256 qam	13
7	243000000	4.3	38	256 qam	14
8	251000000	4.3	38	256 qam	15
9	259000000	4.1	38	256 qam	16
10	267000000	4.1	38	256 qam	17
11	275000000	3.9	38	256 qam	18
12	283000000	3.9	38	256 qam	19
13	291000000	3.7	38	256 qam	20
14	299000000	4	38	256 qam	21
15	307000000	3.9	38	256 qam	22
16	315000000	3.7	38	256 qam	23
17	323000000	3.7	38	256 qam	24
18	339000000	3.7	38	256 qam	26
19	347000000	3.5	38	256 qam	27
20	355000000	3.7	38	256 qam	28
21	363000000	3.7	38	256 qam	29
22	371000000	3.7	38	256 qam	30
23	379000000	3.7	38	256 qam	31
24	387000000	3.7	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	30	0
2	Locked	38.6	31	0
3	Locked	38.6	23	0
4	Locked	38.9	25	0
5	Locked	38.6	36	0
6	Locked	38.6	21	0
7	Locked	38.9	23	0
8	Locked	38.9	22	0
9	Locked	38.9	19	0
10	Locked	38.6	26	0
11	Locked	38.9	28	0
12	Locked	38.6	26	0
13	Locked	38.6	25	0
14	Locked	38.9	29	0
15	Locked	38.6	20	0
16	Locked	38.6	22	0
17	Locked	38.9	27	0
18	Locked	38.6	17	0
19	Locked	38.6	23	0
20	Locked	38.9	17	0
21	Locked	38.6	22	0
22	Locked	38.9	17	0
23	Locked	38.9	24	0
24	Locked	38.9	17	0

[halifax1983]

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	36.5	5120	64 qam	10
2	39400000	35	5120	64 qam	12
3	46200000	35	5120	64 qam	11
4	60300000	36.5	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[halifax1983]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	kfoA,.iyewrkldJKDHSUBsgvc

Primary Downstream Service Flow

SFID	15392
Max Traffic Rate	575000000
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	15391
Max Traffic Rate	38520000
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

[halifax1983]

TimePriorityDescription27/07/2021 16:22:1noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/07/2021 16:20:58Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/07/2021 03:25:24noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/07/2021 03:25:24ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23/07/2021 13:09:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23/07/2021 10:24:15noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23/07/2021 10:24:15ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;21/07/2021 04:59:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/07/2021 15:07:0noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/07/2021 15:07:0ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;16/07/2021 00:58:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;15/07/2021 16:41:34noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;15/07/2021 16:41:34ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;12/07/2021 08:33:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;12/07/2021 04:41:35noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;12/07/2021 04:41:35ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;10/07/2021 04:34:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;08/07/2021 16:41:36noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;08/07/2021 16:41:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;06/07/2021 00:41:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[halifax1983]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/4be84993a42db8ea66c54bac4dd5c2f6bbf13538

Live link 

[Andrew-G]

Nothing obviously wrong with the hub stats, although the upstream power is bouncing along at the very lower end of the accepted range, and I suspect is the probable cause.  I'll mark for the forum staff to advise.

They may be able to see something not visible in the snapshot of hub stats you and I can see.  If you get a "looks good from our side" response you may need to be persistent - the BQM shows there is a problem.

[Zak_M]

Good morning @halifax1983 

Welcome back to the forums and thank you for taking the time to post. 

I have taken a look over your services from our end and can see the we will need to get an engineer out to come and look at your power levels. 

I will pop you over a PM so that I can get some account information. 

Kind regards,

Zak_M

[Zak_M]

Good afternoon @halifax1983 

Thank you for providing me with that information via PM. 

I have booked the engineer for you, for the time, date & to make any amendments, you can visit your My virgin media account.

Kind regards,

Zak_M