Unbelievable Lag/Latency Gaming 600mb PC

[1125cj]

Since moving from 350mb to 600mb, I have been getting really bad Lag/latency, playing Warzone on my PC. Its at the point now I can't play anymore. My 2 sons are in the same boat we all play on PC's, even are close friends are also on VM and don't witness anything like what we are putting up with. They live 100yrds away from us.

I have tried all the tricks (i.e) Port forwarding etc, even done a full reset on the Hub this has had 0 effect. I purchased new CAT6 ethernet cables hoping this would help but still nothing.

Just wondering if anyone else has managed to resolve this, or could anybody tell me why things are so bad.. Thanks!

[1125cj]

An Engineer, has been to my house on the 13th August,  and found a fault with the cable outside my property "earthing out",  I was told another engineer would attend today to which I had to booked 1/2 day holiday from work and no one has turned up.. I'm Fuming!!

[Robert_P]

Sorry to hear the engineers haven't attended today 1125cj, is the appointment still showing here or have you been able to speak to the team in regards to this since your post?

Rob

[1125cj]

Hi, still having major problems with latency/stutter,  I have had a new cable installed from the box to my premises new inertia cables installed even a new hub and still awful..

Refresh data

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	4.8	40	256 qam	25
2	235000000	6	40	256 qam	13
3	243000000	6	40	256 qam	14
4	251000000	5.6	40	256 qam	15
5	259000000	5.5	40	256 qam	16
6	267000000	5.1	40	256 qam	17
7	275000000	5	40	256 qam	18
8	283000000	4.8	40	256 qam	19
9	291000000	4.5	40	256 qam	20
10	299000000	4.4	40	256 qam	21
11	307000000	4.5	40	256 qam	22
12	315000000	4.8	40	256 qam	23
13	323000000	5	40	256 qam	24
14	339000000	4.9	40	256 qam	26
15	347000000	4.9	40	256 qam	27
16	355000000	5	40	256 qam	28
17	363000000	5	40	256 qam	29
18	371000000	5.3	40	256 qam	30
19	379000000	5.1	40	256 qam	31
20	387000000	5	40	256 qam	32
21	395000000	5.1	40	256 qam	33
22	403000000	5.1	40	256 qam	34
23	411000000	5	40	256 qam	35
24	419000000	4.6	40	256 qam	36

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	100	0
2	Locked	40.3	85	0
3	Locked	40.3	89	0
4	Locked	40.9	82	0
5	Locked	40.3	94	0
6	Locked	40.3	70	0
7	Locked	40.3	91	0
8	Locked	40.9	95	0
9	Locked	40.3	86	0
10	Locked	40.3	88	0
11	Locked	40.3	72	0
12	Locked	40.9	103	0
13	Locked	40.9	83	0
14	Locked	40.3	77	0
15	Locked	40.3	102	0
16	Locked	40.3	106	0
17	Locked	40.3	90	0
18	Locked	40.3	79	0
19	Locked	40.3	76	0
20	Locked	40.3	124	0
21	Locked	40.3	76	0
22	Locked	40.3	74	0
23	Locked	40.9	81	0
24	Locked	40.3	90	0

Refresh data

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	45.3	5120	64 qam	1
2	39400000	42.3	5120	64 qam	4
3	46200000	43.3	5120	64 qam	3
4	53700000	45.3	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	5	0
2	ATDMA	0	0	10	0
3	ATDMA	0	0	5	0
4	ATDMA	0	0	10	0

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ea9e7f0465617da8c77f527113e0dbf478e477af

[Tom_W1]

Hi @1125cj, really sorry to hear you're still having problems with your connectivity.

I've checked your account, and there doesn't appear to be any problems that we can see on any of the diagnostics that I've ran, even the downstream and upstream levels appear fine.

When you're experiencing the latency, are you connected via wifi or is it through an ethernet connection, does it differ between the two?

Regards

[1125cj]

Hi Tom, This is through ethernet connection (full wired). We have 3 pc's connected via Ethernet and its happening on them all. Thanks!

[Tom_W1]

Thanks for your reply 1125cj.

I'm just going to pop you a PM to ask you to confirm a few account details, as I want to book an engineer for you to take a look at this.

Please expect the PM in the next minute or so and I'll get this sorted for you!

Regards

[Tom_W1]

Thanks for confirming the information requested via PM @1125cj, much appreciated.

I have now booked you a visit for your broadband problems – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:

• The technician diagnoses the faults as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

I hope this helps, and please let me know if you've got any further queries.
Regards

[1125cj]

Hi, Thanks for this. I hope the engineer can find what the problem is, do you think it could be over-utilisation?

[1125cj]

I received a text message from VM saying the Engineer will be put on hold while you repair a "network issue" in the area, I then received another txt message telling me to reboot my modem the issue has been fixed.. I can tell you it hasn't, in fact its worse.  

[Andrew-G]

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@1125cj wrote:

Hi, Thanks for this. I hope the engineer can find what the problem is, do you think it could be over-utilisation?

---

Well if it's not over-utilisation, then its a mystery fault that clears up by magic at half past midnight, and then kicks off again at 9 am.  Maybe VM have supplied you with the Hub 3 Nocturnal Edition, which only works properly during the small hours of the morning?