on 02-09-2021 20:44
Since moving from 350mb to 600mb, I have been getting really bad Lag/latency, playing Warzone on my PC. Its at the point now I can't play anymore. My 2 sons are in the same boat we all play on PC's, even are close friends are also on VM and don't witness anything like what we are putting up with. They live 100yrds away from us.
I have tried all the tricks (i.e) Port forwarding etc, even done a full reset on the Hub this has had 0 effect. I purchased new CAT6 ethernet cables hoping this would help but still nothing.
Just wondering if anyone else has managed to resolve this, or could anybody tell me why things are so bad.. Thanks!
Answered! Go to Answer
on 08-09-2021 09:20
Thank you for providing me with that information via PM.
I have arrange for an engineer to attend, for the time, date & make any amendments you can visit your my virgin media account.
Kind regards,
Zak_M
on 03-09-2021 12:34
Usual request. Post the power levels, Pre and PostRS errors and network log. Also setup a BQM here www.thinkbroadband.com/ping
Once done, we can comment on the state of your VM circuit.
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on 05-09-2021 21:06
Hi,
I'm running on modem mode at the moment, seems to be a little bit better.. I don't know much about the BQM.
Could you take a look at this for me please. Cheers!
on 06-09-2021 09:13
BQM shows massive packet loss. As requested by @Adduxi please post the hub's status data: Connect to the hub log in page. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time. Then we can check for any obvious problems with power, noise or error counts.
on 06-09-2021 17:06
1 | 331000000 | 0.7 | 40 | 256 qam | 25 |
2 | 235000000 | 2.4 | 40 | 256 qam | 13 |
3 | 243000000 | 2 | 40 | 256 qam | 14 |
4 | 251000000 | 1.9 | 40 | 256 qam | 15 |
5 | 259000000 | 1.5 | 40 | 256 qam | 16 |
6 | 267000000 | 1.4 | 40 | 256 qam | 17 |
7 | 275000000 | 1.2 | 40 | 256 qam | 18 |
8 | 283000000 | 1.2 | 40 | 256 qam | 19 |
9 | 291000000 | 0.7 | 40 | 256 qam | 20 |
10 | 299000000 | 0.5 | 40 | 256 qam | 21 |
11 | 307000000 | 0.5 | 40 | 256 qam | 22 |
12 | 315000000 | 0.5 | 40 | 256 qam | 23 |
13 | 323000000 | 0.5 | 40 | 256 qam | 24 |
14 | 339000000 | 0.5 | 40 | 256 qam | 26 |
15 | 347000000 | 0.5 | 40 | 256 qam | 27 |
16 | 355000000 | 0.7 | 40 | 256 qam | 28 |
17 | 363000000 | 0.5 | 40 | 256 qam | 29 |
18 | 371000000 | 0.2 | 40 | 256 qam | 30 |
19 | 379000000 | 0.4 | 40 | 256 qam | 31 |
20 | 387000000 | 0.5 | 40 | 256 qam | 32 |
21 | 395000000 | 0.2 | 40 | 256 qam | 33 |
22 | 403000000 | 0.5 | 40 | 256 qam | 34 |
23 | 411000000 | 0.2 | 38 | 256 qam | 35 |
24 | 419000000 | -0.2 | 40 | 256 qam | 36 |
1 | Locked | 40.3 | 231 | 100 |
2 | Locked | 40.3 | 192 | 316 |
3 | Locked | 40.3 | 184 | 262 |
4 | Locked | 40.9 | 155 | 235 |
5 | Locked | 40.9 | 144 | 221 |
6 | Locked | 40.3 | 154 | 242 |
7 | Locked | 40.3 | 154 | 250 |
8 | Locked | 40.3 | 157 | 268 |
9 | Locked | 40.3 | 180 | 211 |
10 | Locked | 40.9 | 197 | 183 |
11 | Locked | 40.3 | 182 | 176 |
12 | Locked | 40.3 | 189 | 174 |
13 | Locked | 40.3 | 200 | 140 |
14 | Locked | 40.3 | 218 | 140 |
15 | Locked | 40.3 | 184 | 178 |
16 | Locked | 40.3 | 183 | 185 |
17 | Locked | 40.3 | 233 | 129 |
18 | Locked | 40.3 | 262 | 56 |
19 | Locked | 40.3 | 244 | 15 |
20 | Locked | 40.3 | 226 | 13 |
21 | Locked | 40.9 | 253 | 20 |
22 | Locked | 40.3 | 232 | 61 |
23 | Locked | 38.6 | 264 | 42 |
24 | Locked | 40.9 | 267 | 13 |
1 | 53700009 | 46.3 | 5120 | 64 qam | 2 |
2 | 39399957 | 43.3 | 5120 | 64 qam | 4 |
3 | 46200000 | 44.3 | 5120 | 64 qam | 3 |
4 | 60300051 | 46.3 | 5120 | 64 qam | 1 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 2 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |
06/09/2021 16:49:39 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/09/2021 21:36:27 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/09/2021 19:30:58 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/09/2021 19:30:58 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/09/2021 14:17:28 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/09/2021 10:47:6 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/09/2021 21:56:22 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/09/2021 20:42:57 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/09/2021 03:32:21 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/09/2021 21:57:59 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/09/2021 09:49:42 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/09/2021 22:35:0 | notice | Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/09/2021 09:39:13 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/09/2021 04:09:26 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/08/2021 21:59:26 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/08/2021 21:59:26 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/08/2021 16:53:46 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/08/2021 12:54:16 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/08/2021 12:54:16 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/08/2021 12:54:15 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 06-09-2021 18:01
Hi 1125cj,
Thanks for posting, and sorry to see you're having some issues with your connection.
I've been able to locate your account using your forums details, as you've mentioned having your hub in modem mode currently- are you able to pop this back into router mode so I can continue diagnostics?
Alex_Rm
on 07-09-2021 06:29
Hi Alex,
I have just reset router back to router mode, Thanks!
on 07-09-2021 08:09
You'll need to edit the settings of your BQM, because your IP address changes when swapping between modem and router modes. If the diagnostics the staff use quickly pick up a fault that isn't important, but if those diagnostics claim your connection is tickety-boo you might want to keep the BQM running to establish whether the problem remains.
on 07-09-2021 09:16
Good morning @1125cj
Thank you for coming back to us.
I have taken a look over your account this morning and there are defiantly a few issues that are flagging up. We need to get an engineer out to you.
I am going to pop you over a PM so that I can confirm your address.
Kind regards,
Zak_M
on 08-09-2021 09:20
Thank you for providing me with that information via PM.
I have arrange for an engineer to attend, for the time, date & make any amendments you can visit your my virgin media account.
Kind regards,
Zak_M