Terrible latency Hub 4

[Shakahron]

I game on PC, Windows 10 x64 over ethernet cable. Rocket League is my go to competitive game and over time the latency variation has gradually gotten worse and made the game, without exaggeration, unplayable. We're on the Gig1 package and the speeds are great, can't complain on that front and someone is usually watching video content from streaming services, but whatever effect that could have on latency I refuse to believe it could be as significant as it is.

Edit: Have tried putting the hub into modem mode with no effect.

Here is a bqm and downstream power levels:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	0.6	38.6	QAM256	25
6	179000000	0.9	38.6	QAM256	6
7	187000000	0.9	38.6	QAM256	7
8	195000000	0.9	38.6	QAM256	8
9	203000000	0.8	38.6	QAM256	9
10	211000000	1	39	QAM256	10
11	219000000	1	39	QAM256	11
12	227000000	1	38.6	QAM256	12
13	235000000	1.2	39	QAM256	13
14	243000000	1.3	39	QAM256	14
15	251000000	1.1	39	QAM256	15
16	259000000	1.5	39	QAM256	16
17	267000000	1.4	39	QAM256	17
18	275000000	1.2	39	QAM256	18
19	283000000	1.2	39	QAM256	19
20	291000000	1.4	39	QAM256	20
21	299000000	1.6	39	QAM256	21
22	307000000	1.4	38.6	QAM256	22
23	315000000	1.3	40.4	QAM256	23
24	323000000	1	39	QAM256	24
26	339000000	0.5	39	QAM256	26
27	347000000	0.4	39	QAM256	27
28	355000000	0.1	38.6	QAM256	28
29	363000000	-0.1	39	QAM256	29
30	371000000	-0.2	39	QAM256	30
31	379000000	-0.1	38.6	QAM256	31
1	139000000	1.7	38.6	QAM256	1
2	147000000	1.3	38.6	QAM256	2
3	155000000	1.4	38.6	QAM256	3
4	163000000	1.3	39	QAM256	4
5	171000000	1.1	38.6	QAM256	5

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.605377	0	0
6	Locked	38.605377	0	0
7	Locked	38.605377	0	0
8	Locked	38.605377	0	0
9	Locked	38.605377	0	0
10	Locked	38.983261	0	0
11	Locked	38.983261	0	0
12	Locked	38.605377	0	0
13	Locked	38.983261	0	0
14	Locked	38.983261	0	0
15	Locked	38.983261	0	0
16	Locked	38.983261	0	0
17	Locked	38.983261	0	0
18	Locked	38.983261	0	0
19	Locked	38.983261	0	0
20	Locked	38.983261	0	0
21	Locked	38.983261	0	0
22	Locked	38.605377	0	0
23	Locked	40.366287	0	0
24	Locked	38.983261	0	0
26	Locked	38.983261	0	0
27	Locked	38.983261	0	0
28	Locked	38.605377	0	0
29	Locked	38.983261	0	0
30	Locked	38.983261	0	0
31	Locked	38.605377	0	0
1	Locked	38.605377	0	0
2	Locked	38.605377	0	0
3	Locked	38.605377	0	0
4	Locked	38.983261	0	0
5	Locked	38.605377	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1840

QAM4096

392

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

41

0.3

2189193322

0

Any help or guidance would be greatly appreciated.

[Shakahron]

So on the 27th of Feb service went down in my area so that work could be done. Whatever they did completely fixed my latency issues. This was incredibly frustraing but I'm grateful something was done to fix the problem.