02-02-2023 21:43 - edited 02-02-2023 22:00
I game on PC, Windows 10 x64 over ethernet cable. Rocket League is my go to competitive game and over time the latency variation has gradually gotten worse and made the game, without exaggeration, unplayable. We're on the Gig1 package and the speeds are great, can't complain on that front and someone is usually watching video content from streaming services, but whatever effect that could have on latency I refuse to believe it could be as significant as it is.
Edit: Have tried putting the hub into modem mode with no effect.
Here is a bqm and downstream power levels:
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 331000000 | 0.6 | 38.6 | QAM256 | 25 |
6 | 179000000 | 0.9 | 38.6 | QAM256 | 6 |
7 | 187000000 | 0.9 | 38.6 | QAM256 | 7 |
8 | 195000000 | 0.9 | 38.6 | QAM256 | 8 |
9 | 203000000 | 0.8 | 38.6 | QAM256 | 9 |
10 | 211000000 | 1 | 39 | QAM256 | 10 |
11 | 219000000 | 1 | 39 | QAM256 | 11 |
12 | 227000000 | 1 | 38.6 | QAM256 | 12 |
13 | 235000000 | 1.2 | 39 | QAM256 | 13 |
14 | 243000000 | 1.3 | 39 | QAM256 | 14 |
15 | 251000000 | 1.1 | 39 | QAM256 | 15 |
16 | 259000000 | 1.5 | 39 | QAM256 | 16 |
17 | 267000000 | 1.4 | 39 | QAM256 | 17 |
18 | 275000000 | 1.2 | 39 | QAM256 | 18 |
19 | 283000000 | 1.2 | 39 | QAM256 | 19 |
20 | 291000000 | 1.4 | 39 | QAM256 | 20 |
21 | 299000000 | 1.6 | 39 | QAM256 | 21 |
22 | 307000000 | 1.4 | 38.6 | QAM256 | 22 |
23 | 315000000 | 1.3 | 40.4 | QAM256 | 23 |
24 | 323000000 | 1 | 39 | QAM256 | 24 |
26 | 339000000 | 0.5 | 39 | QAM256 | 26 |
27 | 347000000 | 0.4 | 39 | QAM256 | 27 |
28 | 355000000 | 0.1 | 38.6 | QAM256 | 28 |
29 | 363000000 | -0.1 | 39 | QAM256 | 29 |
30 | 371000000 | -0.2 | 39 | QAM256 | 30 |
31 | 379000000 | -0.1 | 38.6 | QAM256 | 31 |
1 | 139000000 | 1.7 | 38.6 | QAM256 | 1 |
2 | 147000000 | 1.3 | 38.6 | QAM256 | 2 |
3 | 155000000 | 1.4 | 38.6 | QAM256 | 3 |
4 | 163000000 | 1.3 | 39 | QAM256 | 4 |
5 | 171000000 | 1.1 | 38.6 | QAM256 | 5 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 38.605377 | 0 | 0 |
6 | Locked | 38.605377 | 0 | 0 |
7 | Locked | 38.605377 | 0 | 0 |
8 | Locked | 38.605377 | 0 | 0 |
9 | Locked | 38.605377 | 0 | 0 |
10 | Locked | 38.983261 | 0 | 0 |
11 | Locked | 38.983261 | 0 | 0 |
12 | Locked | 38.605377 | 0 | 0 |
13 | Locked | 38.983261 | 0 | 0 |
14 | Locked | 38.983261 | 0 | 0 |
15 | Locked | 38.983261 | 0 | 0 |
16 | Locked | 38.983261 | 0 | 0 |
17 | Locked | 38.983261 | 0 | 0 |
18 | Locked | 38.983261 | 0 | 0 |
19 | Locked | 38.983261 | 0 | 0 |
20 | Locked | 38.983261 | 0 | 0 |
21 | Locked | 38.983261 | 0 | 0 |
22 | Locked | 38.605377 | 0 | 0 |
23 | Locked | 40.366287 | 0 | 0 |
24 | Locked | 38.983261 | 0 | 0 |
26 | Locked | 38.983261 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 38.605377 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 38.983261 | 0 | 0 |
31 | Locked | 38.605377 | 0 | 0 |
1 | Locked | 38.605377 | 0 | 0 |
2 | Locked | 38.605377 | 0 | 0 |
3 | Locked | 38.605377 | 0 | 0 |
4 | Locked | 38.983261 | 0 | 0 |
5 | Locked | 38.605377 | 0 | 0 |
159 | 96 | 4K | 1840 | QAM4096 | 392 |
159 | Locked | 41 | 0.3 | 2189193322 | 0 |
on 02-02-2023 22:06
Interesting that you have exactly the same packet loss at the same time as me:
on 05-02-2023 10:22
Hi Shakahron
Thanks for posting and welcome to the community.
I am sorry to hear of the issues with the gaming.
I have done a system check here and all looks good. Can you do a PIN reset for me and then post some fresh stats/BQM?
Best wishes,
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on 05-02-2023 20:49
Sure, I've done a pin reset and heres a link to a live graph and the downstream stats again:
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 331000000 | 0.5 | 39 | QAM256 | 25 |
6 | 179000000 | 0.8 | 39 | QAM256 | 6 |
7 | 187000000 | 0.9 | 39 | QAM256 | 7 |
8 | 195000000 | 0.7 | 39 | QAM256 | 8 |
9 | 203000000 | 0.7 | 38.6 | QAM256 | 9 |
10 | 211000000 | 0.9 | 38.6 | QAM256 | 10 |
11 | 219000000 | 1 | 39 | QAM256 | 11 |
12 | 227000000 | 0.9 | 39 | QAM256 | 12 |
13 | 235000000 | 1.1 | 39 | QAM256 | 13 |
14 | 243000000 | 1.3 | 39 | QAM256 | 14 |
15 | 251000000 | 1.1 | 39 | QAM256 | 15 |
16 | 259000000 | 1.5 | 39 | QAM256 | 16 |
17 | 267000000 | 1.3 | 39 | QAM256 | 17 |
18 | 275000000 | 1.1 | 38.6 | QAM256 | 18 |
19 | 283000000 | 1.1 | 39 | QAM256 | 19 |
20 | 291000000 | 1.4 | 39 | QAM256 | 20 |
21 | 299000000 | 1.5 | 39 | QAM256 | 21 |
22 | 307000000 | 1.3 | 39 | QAM256 | 22 |
23 | 315000000 | 1.3 | 39 | QAM256 | 23 |
24 | 323000000 | 1 | 39 | QAM256 | 24 |
26 | 339000000 | 0.5 | 39 | QAM256 | 26 |
27 | 347000000 | 0.4 | 39 | QAM256 | 27 |
28 | 355000000 | 0.1 | 39 | QAM256 | 28 |
29 | 363000000 | -0.3 | 39 | QAM256 | 29 |
30 | 371000000 | -0.3 | 38.6 | QAM256 | 30 |
31 | 379000000 | -0.3 | 39 | QAM256 | 31 |
32 | 387000000 | -0.6 | 39 | QAM256 | 32 |
33 | 491000000 | -1.4 | 39 | QAM256 | 33 |
34 | 499000000 | -1.3 | 38.6 | QAM256 | 34 |
35 | 507000000 | -1.3 | 38.6 | QAM256 | 35 |
36 | 515000000 | -1.4 | 38.6 | QAM256 | 36 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 38.983261 | 0 | 0 |
6 | Locked | 38.983261 | 0 | 0 |
7 | Locked | 38.983261 | 0 | 0 |
8 | Locked | 38.983261 | 0 | 0 |
9 | Locked | 38.605377 | 0 | 0 |
10 | Locked | 38.605377 | 0 | 0 |
11 | Locked | 38.983261 | 0 | 0 |
12 | Locked | 38.983261 | 0 | 0 |
13 | Locked | 38.983261 | 0 | 0 |
14 | Locked | 38.983261 | 0 | 0 |
15 | Locked | 38.983261 | 0 | 0 |
16 | Locked | 38.983261 | 0 | 0 |
17 | Locked | 38.983261 | 0 | 0 |
18 | Locked | 38.605377 | 0 | 0 |
19 | Locked | 38.983261 | 0 | 0 |
20 | Locked | 38.983261 | 0 | 0 |
21 | Locked | 38.983261 | 0 | 0 |
22 | Locked | 38.983261 | 0 | 0 |
23 | Locked | 38.983261 | 0 | 0 |
24 | Locked | 38.983261 | 0 | 0 |
26 | Locked | 38.983261 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 38.983261 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 38.605377 | 0 | 0 |
31 | Locked | 38.983261 | 0 | 0 |
32 | Locked | 38.983261 | 0 | 0 |
33 | Locked | 38.983261 | 0 | 0 |
34 | Locked | 38.605377 | 0 | 0 |
35 | Locked | 38.605377 | 0 | 0 |
36 | Locked | 38.605377 | 0 | 0 |
159 | 96 | 4K | 1840 | QAM4096 | 392 |
159 | Locked | 41 | 0.1 | 2306496 | 0 |
Let me know if I'm missing anything. Thank you.
on 05-02-2023 21:50
Upload channels data would be good also.
on 05-02-2023 22:00
Sure, heres upstream:
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 47 | 5120 KSym/sec | QAM64 | 1 |
2 | 25800000 | 46.3 | 5120 KSym/sec | QAM64 | 4 |
3 | 32600000 | 46.3 | 5120 KSym/sec | QAM64 | 3 |
4 | 39400000 | 46.8 | 5120 KSym/sec | QAM64 | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 08-02-2023 09:08
Hi Shakahron,
Thank you for reaching back out, apologies you are still facing the same issue, I have had another look our end and cannot see any issues at all, as your speed is good and you are not facing any issues with anything else I am really not sure what else to advise, have you checked Epics help forums to see if anyone else is facing the same issues?
Regards
Paul.
on 10-02-2023 19:55
Is this maybe a case of overutilisation then? Because something is definitely wrong.
on 13-02-2023 08:48
Thanks for coming back to us Shakahron, I have looked into this again and cannot see any issues with your connection and there is no sign of any congestion in your area. How has your connection been running since you posted on Friday?
Kind Regards,
Steven_L
on 14-02-2023 19:32
The same as ever. Speeds are fine, but unplayable levels of latency very frequently. I'd like to add as well, this happens in all online games, not just Rocket League. Heres todays bqm and some in game networking stats from Rocket League, 3 seconds into a match, with all other devices and networking tasks disconnected.