on 31-01-2023 17:47
I really need some help my connection was never the greatest but manageable to some degree but over the last couple of weeks it has become unbearable i mostly use the internet to play games and its unplayable most of the time even at 3am or insert any time of day i use an ethernet cable so its not a wifi problem some pictures below give a small glimpse i had a video on my phone too which shows it in even worse light but i dont know how to upload it
on 31-01-2023 17:54
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 4.6 | 40 | 256 qam | 25 |
2 | 235000000 | 4 | 38 | 256 qam | 13 |
3 | 243000000 | 4.1 | 40 | 256 qam | 14 |
4 | 251000000 | 4.4 | 40 | 256 qam | 15 |
5 | 259000000 | 4.3 | 38 | 256 qam | 16 |
6 | 267000000 | 4.3 | 40 | 256 qam | 17 |
7 | 275000000 | 4.1 | 38 | 256 qam | 18 |
8 | 283000000 | 4.3 | 38 | 256 qam | 19 |
9 | 291000000 | 4.5 | 38 | 256 qam | 20 |
10 | 299000000 | 4.6 | 38 | 256 qam | 21 |
11 | 307000000 | 4.5 | 40 | 256 qam | 22 |
12 | 315000000 | 4.5 | 40 | 256 qam | 23 |
13 | 323000000 | 4.5 | 40 | 256 qam | 24 |
14 | 339000000 | 5 | 40 | 256 qam | 26 |
15 | 347000000 | 5 | 40 | 256 qam | 27 |
16 | 355000000 | 4.8 | 40 | 256 qam | 28 |
17 | 363000000 | 4.5 | 40 | 256 qam | 29 |
18 | 371000000 | 4.4 | 40 | 256 qam | 30 |
19 | 379000000 | 4.5 | 38 | 256 qam | 31 |
20 | 387000000 | 4.5 | 40 | 256 qam | 32 |
21 | 395000000 | 4.5 | 40 | 256 qam | 33 |
22 | 403000000 | 4.4 | 38 | 256 qam | 34 |
23 | 411000000 | 4.1 | 38 | 256 qam | 35 |
24 | 419000000 | 4 | 38 | 256 qam | 36 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 7 | 0 |
2 | Locked | 38.9 | 14 | 0 |
3 | Locked | 40.3 | 33 | 0 |
4 | Locked | 40.3 | 15 | 0 |
5 | Locked | 38.9 | 9 | 0 |
6 | Locked | 40.3 | 6 | 0 |
7 | Locked | 38.9 | 14 | 0 |
8 | Locked | 38.9 | 4 | 0 |
9 | Locked | 38.9 | 12 | 0 |
10 | Locked | 38.6 | 7 | 0 |
11 | Locked | 40.3 | 13 | 0 |
12 | Locked | 40.3 | 11 | 0 |
13 | Locked | 40.3 | 12 | 0 |
14 | Locked | 40.3 | 11 | 0 |
15 | Locked | 40.3 | 15 | 0 |
16 | Locked | 40.3 | 6 | 0 |
17 | Locked | 40.3 | 8 | 0 |
18 | Locked | 40.3 | 7 | 0 |
19 | Locked | 38.6 | 8 | 0 |
20 | Locked | 40.3 | 13 | 0 |
21 | Locked | 40.3 | 5 | 0 |
22 | Locked | 38.9 | 15 | 0 |
23 | Locked | 38.9 | 12 | 0 |
24 | Locked | 38.9 | 12 | 0 |
on 31-01-2023 17:54
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 49600000 | 44.3 | 5120 | 64 qam | 1 |
2 | 23600000 | 42.3 | 5120 | 64 qam | 5 |
3 | 30100000 | 42.8 | 5120 | 64 qam | 4 |
4 | 36600000 | 42.8 | 5120 | 64 qam | 3 |
5 | 43100000 | 43.8 | 5120 | 64 qam | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 2 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |
5 | ATDMA | 0 | 0 | 1 | 0 |
on 31-01-2023 17:55
Time Priority Description
31/01/2023 17:50:13 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/01/2023 12:09:5 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/01/2023 00:06:47 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/01/2023 01:37:48 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/01/2023 05:00:48 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/01/2023 05:00:48 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/01/2023 10:46:53 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/01/2023 21:46:3 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/01/2023 21:46:3 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/01/2023 17:46:2 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/01/2023 07:30:21 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/01/2023 01:27:58 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/01/2023 20:40:40 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/01/2023 20:40:40 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/01/2023 03:49:57 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/01/2023 18:07:40 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/01/2023 18:07:40 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/12/2022 01:35:33 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/12/2022 10:13:41 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/12/2022 10:13:41 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 02-02-2023 15:11
do you get any response from virgin on this forum?
02-02-2023 15:36 - edited 02-02-2023 15:39
Ahem .. we are mostly your fellow customers !
Phone VM Support on 0345-454-1111 for faults.
I've no idea what the coloured graphs are of how they were taken.
The service looks to perhaps be M250 however the download rates fall well short of that.
Use this link : https://www.samknows.com/realspeed/ to test the speed to your Hub and then how your computer performs.
Once the test begins select : Run full test to see all the figures.
The Hub's Upstream Power (dBmV) and SNR (dB) are both fine.
The Hub's Downstream Power (dBmV) and Modulation are again both fine.
on 02-02-2023 17:18
You need to setup a BQM www.thinkbroadband.com/ping
Leave it for 24 hours and post up the link to the shared live BQM Once done we can comment on that.
The stats on the power levels etc look okay and nothing jumps out in the network log.
As all you stats etc look fine, I suspect your area may just be over utilised? The BQM should show if that is the case.
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03-02-2023 01:52 - edited 03-02-2023 01:56
https://www.thinkbroadband.com/broadband/monitoring/quality/share/522e6726f4b15734d919bf28e40b4012b9a2b546-03-02-2023
on 03-02-2023 02:02
on 04-02-2023 23:32
any ideas? im currently losing my mind