Terrible Latency Issues

[Zaachery]

i have gig1 and it is just terrible. i have awful spiked in my latency and my download speeds are nowhere near what i pay for! Every engineer ive had round does not even know what latency means. Any help on this? it is unbearable. Thanks 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2df5835d83e6f6b775f82993c8d2f9c8f50663c7-09-11-2022

[Ayisha_B]

Hi @Zaachery,

A warm welcome to our Community Forums and thanks for your post.

I'm so sorry to hear you've been having issues with your broadband. Appreciate this must be incredibly frustrating!

I've taken a look at our systems and can see you've spoken to our team since posting an they've arranged an engineer appointment for you. 

Do let us know how the visit goes 🙂