on 19-05-2022 15:03
Hi,
Would someone comment on:
Are the power levels high?
If so, could this be the reason for erratic latency and can it be remedied?
(Btw, this is good, it's usually a lot worse, esp. evening time)
If the power levels are within range, are the latency issues a wider area network issue?
Or is this just a general issue with the Super Hub 5?
Thank you.
Answered! Go to Answer
on 19-05-2022 15:48
Definitely a problem on the upstream side. The levels are too high and the modulation is wrong. You'll need a technician visit to correct this.
on 19-05-2022 15:48
Definitely a problem on the upstream side. The levels are too high and the modulation is wrong. You'll need a technician visit to correct this.
on 19-05-2022 16:06
on 19-05-2022 16:19
Thank you jpeg1
on 19-05-2022 16:25
19-05-2022 22:50 - edited 19-05-2022 22:53
get a router with QoS/BWM
your modulation being all low might be that the CMTS has not been upgraded? but also power levels are high
setup a BQM
Broadband Quality Monitor | thinkbroadband
on 23-05-2022 09:17
Hey Area22_Customer, thank you for reaching out and I am sorry to hear about the issues are you having with the internet
and the Hub5.
I've had a look into this on our side and yes there is some signalling issues. I am going to look into this for you.
I am going to pop you a DM over, please look out for the purple envelope. Thanks
Matt - Forum Team
New around here?
on 30-05-2022 11:23
on 01-06-2022 11:51
Thanks for coming back to us @Area22_Customer, I have now looked into this and can see that the estimated fix time for this issue is 14th June @9am and the ticket number for this is
F009852523 but there is no way for this type of ticket to be tracked by customers, we would be able to provide updates, if you post on this thread.
Regards,
Steven_L
on 01-06-2022 14:18
Hi Steven,
Thank you for confirming the estimated fix time.
I will keep an eye on the issue and report back then.
All the best.